E-commerce Executive

4 days ago

Jaipur, Rajasthan, India CHIRMI Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are looking for an E-commerce Executive to manage our online store, customer interactions, and digital growth. The role includes uploading and updating products on Shopify, ensuring smooth order flow, handling customer queries on WhatsApp/DMs with empathy, coordinating returns and exchanges, and running basic Instagram/Meta ad campaigns. You'll work closely with the founder and creative team, gaining exposure to e-commerce, marketing, and customer experience in a fast-growing design-first furniture brand.

What You'll Do

  • E-commerce (Shopify):
  • Upload and update products with photos, descriptions, and prices.
  • Keep track of inventory and ensure smooth order flow from website → warehouse → courier.
  • Improve product pages and checkout flow to increase sales.
  • Customer Experience:
  • Handle customer queries on WhatsApp, Instagram DMs, and email.
  • Give quick, polite, and brand-aligned replies (romantic + helpful tone).
  • Manage returns, exchanges, and delivery updates.
  • Digital Marketing:
  • Run basic Meta/Instagram ad campaigns (training will be provided).
  • Track performance metrics (clicks, sales, cost per order).
  • Work with founder + content team to plan promotions and retargeting.

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