
Customer Service Representative
3 days ago
Job Summary
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction.
About Let it Go App:
Let it Go App is a mental health app. The App with its Community and Healers helps members going through heartbreak or breakup to move on in life.
Healer Role:If you are an empathetic listener with a high Emotional Quotient and a problem solver who loves to help others this job is for you. Aim is to help Members with a personalised coping strategy to go through breakup by providing emotional support, practical guidance, insights and exercises like journalling, writing affirmations etc in a structured healing process.
Educational Qualification BA English or BA Psychology
Job Requirement:Members want to Share and/or need advice about their heartbreak. Your job is to actively listen, note key points that they are saying and guide the member with a personalized coping strategy designed by you based on your own experience with Love and Heartbreak.
Job Entails:Candidate is required to Chat with Member. No Voice Calling Required.- Each Chat Session with a Member is 15 minutes long. In this Chat the member will tell the Healer their problem, story of breakup, etc. - if it is a first time chat, give member time to explain their problem- In the 15 minutes chat, you are expected to strategically answer the members so as to guide them towards healing.- When Chat ends, compose a Chat with major points of the chat along with your suggested coping strategy.
Candidate also needs to have-- Strong Communication Skills- Proficiency in Written English (Chat with Members from all over the globe)- Expert Emotional Guide- Fast typing Skill on Mobile platform.
- Expected Salary: 8k to 10k
- Experience: 1 year
- Working Time/Hours: 11 PM to 7 AM
Contact on
Job Type: Full-time
Pay: ₹8, ₹10,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Schedule:
- Night shift
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
- Hindi (Required)
Work Location: Remote
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