Quality Assurance Analyst

Analyst, Quality Assurance

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU

Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Job Description

We are seeking a detail-oriented and analytical Analyst, Quality Assurance to join our team in Bengaluru, India. In this role, you will be responsible for ensuring the highest standards of quality in our US mortgage-related processes and services. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to drive continuous improvement in our operations.

• Perform quality assurance reviews for voice and non-voice processes related to US mortgage eviction, sale, and closing activities
• Analyze findings from process reviews and develop comprehensive reports highlighting trends and opportunities for improvement
• Make data-driven recommendations to reduce process variation and eliminate errors
• Track and follow up on business unit responses to identified findings from process reviews
• Collaborate with management to develop and implement project plans addressing opportunities identified through quality assurance activities
• Escalate unresolved issues to senior management and work towards their resolution
• Provide timely and accurate reports to management documenting observations from reviews
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process
• Stay updated on industry best practices and regulatory requirements in the US mortgage sector

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• 2-5 years of experience in quality assurance, preferably in the US mortgage industry
• In-depth knowledge of US mortgage processes, including eviction, sale, and closing procedures
• Strong analytical skills with proficiency in data analysis and reporting tools
• Excellent communication skills, both written and verbal, for conducting voice and non-voice audits
• Demonstrated ability to identify process improvements and implement effective solutions
• Attention to detail and a commitment to maintaining high-quality standards
• Proficiency in Microsoft Office suite, particularly Excel for data analysis
• Experience with quality assurance methodologies and best practices
• Strong problem-solving skills and the ability to work independently and as part of a team
• Adaptability to changing priorities and the ability to manage multiple projects simultaneously

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

· Competitive salary based on your experience and skills

Good Health

· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

· 10 paid holidays, plus 26 paid days off per year

· Lots of employee engagement activities

OUR CORE VALUES

For our employees, customers, and shareholders, we commit to…

· Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times

· Energize People – enable exceptional people to energize their teams and drive results

· Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

· Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers

· Win as a Team – embrace the passion, energy, and power of our global teams to win as "One-Altisource"

· Enrich Communities – create positive impacts for the communities where we live and serve

Experience LevelEntry Level

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