Quality Assurance Analyst

Analyst, Quality Assurance

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Our Innovation Starts with YOU

Altisource's Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender, age, religion, ethnicity, sexual orientation, identity, physical ability, neurodiversity, socioeconomic background, and experience, fosters creativity, challenges groupthink, and makes our Company stronger. At Altisource, anyone can prosper and have a positive impact on our path toward success, irrespective of their background.

We are committed to fair and impartial hiring, training, and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer, and our employment decisions are based on merit, qualifications, and business needs.

Job Description

• Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
• Perform quality assurance call and / or process reviews for all departments in Altisource.
• Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
• Make recommendations to help reduce process variation and eliminate errors.
• Track Business Unit responses for all findings identified from the process reviews.
• Work with Management and develop project plans to address opportunities identified through process reviews.
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
• Provide management with timely reports documenting observations from reviews.
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.

Qualifications

Experience in US mortgage Semi Voice, Eviction and Real Estate , Closing

Preferred Education: Bachelor's Degree, 2-5 years, Preferred Experience Type: Doesn't matter, License or Certification: Not required

Additional information

REO Marketplace

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

· Competitive salary based on your experience and skills

Good Health

· Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

· Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

· 10 paid holidays, plus 26 paid days off per year

· Lots of employee engagement activities

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OUR CORE VALUES

For our employees, customers, and shareholders, we commit to…

· Act with Integrity – exhibit unwavering integrity, compliance, and ethical conduct at all times

· Energize People – enable exceptional people to energize their teams and drive results

· Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

· Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers

· Win as a Team – embrace the passion, energy, and power of our global teams to win as "One-Altisource"

· Enrich Communities – create positive impacts for the communities where we live and serve

Experience LevelEntry Level

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