Customer Support Executive

3 days ago

Mumbai Metropolitan Region, India WildShip Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Company Location:

Mumbai-Vikhroli

Join the Svastika Team at Wildship Enterprises

At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers.

What You'll Do
Respond to Customer Queries:

Handle inbound and outbound emails, messages, and support tickets in a timely and professional manner.

Resolve Issues Efficiently
Address product-related inquiries, order issues, delivery concerns, and other customer needs with clarity and empathy.

Maintain Customer Records
Update CRM tools and maintain accurate records of all interactions and resolutions.

Collaborate Internally
Coordinate with relevant teams (logistics, operations, content, etc.) to resolve customer concerns effectively.

Ensure Customer Satisfaction
Follow up with customers to ensure their issues are fully resolved and gather feedback to improve service.

Contribute To Improvement
Share customer insights and suggest improvements in processes to enhance the overall customer experience.

Who You Are
Excellent written and verbal communication skills.

Prior experience in customer support, preferably in e-commerce or D2C brands.

Comfortable using email, ticketing platforms, and CRM tools.

Empathetic, solution-oriented, and calm under pressure.

A team player with a positive attitude and problem-solving mindset.

Fluent in English and Hindi (additional languages are a bonus).

What We Offer
A friendly, supportive work culture where your voice matters.

Opportunities for skill development and career growth.

A chance to work with a purpose-driven brand that's growing rapidly.

A creative environment that values empathy and customer-first thinking.

Work Schedule
Working Days: Monday to Saturday

Saturday Structure
2 Saturdays – Half-day on-site

2 Saturdays – Work From Home (WFH)

If you're passionate about helping people and want to be a part of a growing team that values communication and care, we'd love to hear from you.

Apply now and be the reason someone loves shopping with Svastika

Skills: customer support,crm,records,resolve,problem analysis

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