Customer Care Executive
5 hours ago
Job Description: Customer Support Executive
Position: Customer Support Executive
Location: Okhla, Delhi
Experience Required: Minimum 0.6 Months - 2 years
About the Role:
We are looking for a Customer Support Executive with at least 1 years of experience in handling both incoming and outgoing customer calls.
The ideal candidate will have a proven track record in customer retention, problem resolution, and relationship management, along with the ability to manage high call volumes efficiently.
Key Responsibilities:
Handle 80–90 inbound and outbound calls daily with professionalism and efficiency.
Address customer queries, requests, and complaints in a timely manner.
Provide accurate product/service information and assist customers in scheduling services.
Manage customer retention by identifying issues and providing effective solutions.
Follow communication scripts, processes, and policies to ensure quality standards.
Document all customer interactions, feedback, and escalations in the system.
Collaborate with other teams (operations/technical) to resolve customer issues promptly.
Required Skills & Qualifications:
Minimum 1 years of experience in customer support (blend process(Voice/non-voice preferred).
Strong communication skills in English and Hindi.
Proven ability in customer retention and conflict resolution.
Comfortable with high-volume calling (80–90 calls/day).
Proficiency in using CRM systems, call management tools, and MS Excel.
Ability to multitask, prioritize, and manage time effectively.
What We Offer:
Competitive salary and incentives based on performance.
Supportive work environment with growth opportunities.
Training and development for career advancement.
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