Customer Care Executive

3 days ago

Okhla, Delhi, India Redwood International Full time ₹ 1,20,000 - ₹ 2,00,000 per year

About the Role:

We are looking for a Customer Care Executive to manage and respond to customer queries through WhatsApp, calls, and emails. The ideal candidate should have excellent communication skills and a customer-centric approach to ensure a seamless experience for our clients.

Key Responsibilities:

  • Respond promptly to customer inquiries via WhatsApp, phone calls, and emails.
  • Provide accurate information about our products, services, and policies.
  • Address customer concerns, complaints, and queries efficiently.
  • Assist customers with order-related issues, returns, exchanges, and tracking.
  • Maintain records of customer interactions and follow up to ensure resolution.
  • Coordinate with internal teams to resolve customer issues.
  • Identify customer needs and suggest suitable products or services.

Skills & Qualifications:

  • Excellent verbal and written communication skills in English and Hindi.
  • Strong problem-solving and customer-handling skills.
  • Ability to multitask and work under pressure.
  • Basic computer knowledge and familiarity with WhatsApp Business, email, and call handling.
  • Prior experience in customer service is a plus but not mandatory.

Why Join Us?

  • Friendly and supportive work environment.
  • Growth opportunities within the company.
  • Hands-on experience in customer relationship management.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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