Customer Support Executive
3 hours ago
Company Name: Weird Wolf
Location: Okhla Industrial Area Phase 2, New Delhi
Job Type: Full-time
Working Days: Monday to Saturday
Timings: 10:00 AM – 7:00 PM
About the Role
Weird Wolf is seeking a Customer Support Executive to join our growing team. The role involves handling warranty registrations for customers who purchase our products from e-commerce and quick commerce platforms and providing timely support to resolve customer queries. The ideal candidate will be soft-spoken, professional, and fluent in both English and Hindi.
Key Responsibilities
- Process and manage warranty registrations in a timely and accurate manner.
- Handle customer queries via phone, email, or chat, ensuring a positive customer experience.
- Provide accurate product and service information to customers.
- Maintain records of customer interactions and update warranty data in the system.
- Coordinate with internal teams for issue resolution or escalations.
- Ensure follow-ups with customers to confirm query resolution and satisfaction.
Required Skills & Qualities
- Excellent communication skills in English and Hindi.
- Soft-spoken and customer-oriented approach.
- Strong problem-solving and listening skills.
- Basic computer knowledge and ability to work on Excel, CRM/ERP tools.
- Ability to work in a fast-paced e-commerce environment.
Interested candidates can share their updated resumes directly at:
or
Job Type: Full-time
Pay: ₹10, ₹20,000.00 per month
Work Location: In person
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