Training And Quality Manager
5 days ago
Role Description
This is a full-time on-site role for a Training and Quality Manager located in Chennai. The Training and Quality Manager will be responsible for developing and implementing training programs, quality control processes, and ensuring consistent delivery of high-quality services. This role includes analyzing training needs, designing curricula, conducting training sessions, monitoring employee performance, and implementing continuous improvement strategies. Moreover, the Training and Quality Manager will lead a team, provide mentorship, and collaborate with other departments to align training objectives with organizational goals.
Qualifications
- Strong experience in developing and implementing training programs and quality control processes
- Knowledge of performance monitoring, analysis of training needs, and continuous improvement strategies
- Experience in team leadership, mentorship, and collaboration with different departments
- Bachelor's degree in Business Administration, Human Resources, Education, or a related field
- Excellent communication, organizational, and interpersonal skills
- Ability to work on-site in Chennai
- Experience in the telecommunications, BPO
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