Training & Quality Assistant Manager - Back Office

1 week ago

Chennai, Tamil Nadu, India Datamark, Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Training & Quality Assistant Manager – Back Office

Position Overview:

The Training & Quality Assistant Manager for Back Office is responsible for helping to maintain DATAMARK, Inc. Quality standards and policies as per the Project requirements and client expectations, understanding the PLI metrics for Quality, and understanding its impact on the project/s. A Training & Quality Assistant Manager for Back Office is expected to be proactive and take initiatives to add value to maintain and improve Project(s) quality from time to time.  This position needs to work across many departments and stakeholders to ensure that the training developed by the organization meets the needs of each function and is aligned with the goals of the business. The Training & Quality Assistant Manager for Back Office drives brand values and philosophy through all training and development activities.

Minimum Qualifications:

  • Education Requirement:
    • Bachelor's Degree in any field
  •     Position Experience:
    • At least 8+ years of combined experience in a Lead Trainer, Quality Assurance Specialist, Quality Team leader or Quality Assistant Manager role
    • Should have been as Quality Assistant Manager for at least 2+ years of Experience
  • Other Qualifications:
    • Certification in Six Sigma (Yellow/Green Belt) preferred – Previous experience working with Six Sigma
    • Certification/Degree in Training & Development (Train the Trainer certification)
    • Proven experience where Six Sigma knowledge was applied.

The Training & Quality Assistant Manager for Back Office must be good in planning decision making with good Team handling experience

Must Laise

Documents and redesigns business processes, requirements and workflow maps to maximize quality and efficiency

The Training & Quality Assistant Manager for Back Office should have good knowledge in allocation of manpower based on the project requirements

Should have hands on experience in working on Production linked incentives, CSAT, DSAT and SLA's to meet the set quality standards

Must be an expert in change control management and should have created SOPs for existing and new ramp up projects

Should Assist, identify an recommend the right strategy for process improvement

Works closely with functional areas to work on specific tactics for Six Sigma initiatives.

Establishes effective working relationships with clients to help them improve their processes

Efficiently drives teamwork and manages a team of Quality Auditors, Quality Assurance specialists, and Trainers.

Requirements

Great communication skills both verbal and written, in the English language

· Basic knowledge of statistics and Quality tools

· Proficient in Microsoft Office

· Clearly articulates ideas and thoughts verbally

· Accurately prepares written business correspondence (to include presentations) that is coherent, grammatically correct, effective, and professional.

· Possesses excellent Facilitation skills and participants' engagement skills

· Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment

· Detail oriented, well organized, and able to assume responsibility for specific project deliverables with limited supervision

· Excellent organizational and time management skills

· Analytical, data-driven problem solver

· Excellent customer service skills

· Ability to express complex technical concepts effectively (both written and verbally)

· Able to lead team members with knowledge & influence

Benefits

PF, Gratuity, Mediclaim, etc.,

  • Training & Quality Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Datamark, Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Training & Quality ManagerPosition Overview:The Training & Quality Manager at DATAMARK, Inc. is responsible for ensuring that all training and quality standards meet project requirements and client expectations. This role leads the development, implementation, and management of training programs while also overseeing the quality assurance processes across...

  • Office Assistant

    2 weeks ago

    Chennai, Tamil Nadu, India Webasto Roof Systems Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    We are looking for a competent Office Assistant to help with the organization and running of the daily administrative operations of the company.Responsibilities Organize office and assist associates in ways that optimize procedures Sort and distribute communications in a timely manner Create and update records ensuring accuracy and validity of information...

  • Training and Quality

    3 days ago

    Chennai, Tamil Nadu, India iMarque Solutions Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionConduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality.Skilled in working with inbound, outbound blended (Voice email) environment.Required Candidate...

  • Quality Assurance Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Datamark, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Overview:The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring...

  • Office Assistant

    2 weeks ago

    Chennai, Tamil Nadu, India Kaar Technologies Full time ₹ 2,80,000 - ₹ 4,20,000 per year

    Organizing the office and assisting associates to optimize processes Sorting and distributing communications in a timely manner Using "back-office" computer systems (ERP software)Job Types: Full-time, Permanent, FresherPay: ₹23, ₹35,700.00 per monthBenefits:Provident FundWork Location: In person

  • Assistant Manager

    5 days ago

    Chennai, Tamil Nadu, India plnty Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionPLNTY is a vegan nutrition brand powered by nootropics and adaptogens, designed to elevate focus, energy, and sleep with scientifically backed ingredients—zero sugar, no compromises. Our commitment is to deliver high-quality, health-enhancing products that align with a vegan lifestyle.Role DescriptionThis is a full-time hybrid role for...

  • Assistant Manager Quality

    1 week ago

    Chennai, Tamil Nadu, India Taiyo Feed Mill Pvt Ltd Full time ₹ 35,000 per year

    Job Description:Develops, implements, manages and tracks effectiveness of an integrated program, including systems, standards, procedures, measures and tools to assure that food safety, quality, sanitation and regulatory requirements are met for food products and operations.Develops and delivers effective communications that provide partners at all levels...

  • Back Office Process Associate

    1 week ago

    Chennai, Tamil Nadu, India Computrix Full time ₹ 1,80,000 - ₹ 1,92,000 per year

    Back Office (Non-Voice Process) - Computer Operation, Verify KYC & other scanned documents, email handling, Excel working, MISWork Location: Nr Savera Hotel, Cathedral Road, ChennaiDay Shift, Pay Rs.15k pm Required Candidate profileBCOM, BBA, BCA - Freshers 2025 or Experienced 0-1 yearComputer Operation and Excel mandatoryAnalytical mind and grasping...

  • Back Office Co-ordinator

    2 weeks ago

    Chennai, Tamil Nadu, India Illumin8 Blinds and Curtains Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Any Graduate with 2-4 years of prior experience as a sales coordinator or back-office executive.Responsible to handle entries, processing orders, Email communication to address queries & request from clients, send quotations & Proformas.Assisting and coordinating with the Sales team & Production team.Knowledge of MS Office (particularly in MS Excel, Outlook)...

  • Nonprofit Program Assistant

    5 days ago

    Chennai, Tamil Nadu, India Various Law Firms Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionBackOffice and Payroll Funding For Recruiting & Staffing Firms offers a comprehensive back-office solution to staffing firms, providing services such as payroll processing, financing, invoicing, and insurance coverages. With a fixed, payroll-based markup pricing model and advanced web-based technology, the company ensures efficient...