Manager - Application Support

2 weeks ago

Bangalore North Rural Karnataka, India TechnePlus Full time ₹ 10,20,000 - ₹ 20,40,000 per year

Key Responsibilities

  • Support Operations Management:

  • Establish and optimize application support processes to ensure smooth operations.

  • Define SLAs, escalation procedures, and workflows to improve issue resolution.

  • Ensure 24/7 availability and performance monitoring of applications.

  • Ticketing System & Incident Management:

  • Manage and optimize ServiceNow for tracking, prioritizing, and resolving tickets.

  • Develop automated solutions for incident handling and service requests.

  • Ensure timely responses and resolutions for critical application issues.

  • Root Cause Analysis & Continuous Improvement:

  • Conduct detailed Root Cause Analysis (RCA) for recurring issues.

  • Implement long-term corrective and preventive actions.

  • Drive process improvements to enhance application stability and reduce incidents.

  • Stakeholder & Team Management:

  • Collaborate with business, IT, and external vendors to resolve issues.

  • Lead and mentor a team of support engineers and analysts.
  • Communicate key application support metrics and improvements to leadership.

Required Skills & Experience

  • 8+ years of experience in Application Support Management.
  • Hands-on experience in ServiceNow for ticketing, incident, and problem management.
  • Strong knowledge of ITIL best practices and Service Management frameworks.
  • Expertise in Root Cause Analysis (RCA) and problem-solving methodologies.
  • Experience in optimizing ticketing systems, automating processes, and improving SLAs.
  • Strong leadership and stakeholder management skills.
  • Excellent analytical and communication abilities.

Preferred Qualifications

  • ITIL v3/v4 Certification.
  • Experience supporting Enterprise Applications in Life Sciences, Manufacturing, or Retail.
  • Exposure to cloud-based application support environments.

  • Sr Support Engineer

    1 week ago

    Bangalore North Rural, Karnataka, India McLaren Strategic Solutions (MSS) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Seeking an Application Support Engineer with experience in L2/L3 support and software development. The role involves coding, debugging, and automating support functions while managing support tickets and processes.Key Responsibilities•Provide L2/L3 application support.•Code in Java or similar languages for debugging and updates.•Write scripts for...

  • Sr Support Engineer

    5 days ago

    Bangalore North Rural, Karnataka, India McLaren Strategic Solutions (MSS) Full time

    Application and user support of the vendor application GMI (vendor - FIS) , GMI is a back-office clearing and accounting system for exchange-traded derivatives, futures and options, and over-the-counter (OTC) derivatives.Project involves Support and Maintenance of the GMI application.Since the application is running on AS/400 system, technical knowledge is...

  • Application Support Engineer

    6 days ago

    Bangalore, Karnataka, India CloudifyOps Full time

    Culture at CloudifyOps Working with CloudifyOps is a rewarding experience Great people a work environment that thrives on creativity and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us Role Requirements and Responsibilities Application Support Maintenance Provide L2 L3 support for core...

  • Application Support Specialist

    3 weeks ago

    Bangalore, Karnataka, India Eurofins Full time

    Company Description Company Description Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and the environment safer healthier and more sustainable From the food you eat to the medicines you rely on Eurofins works with the biggest companies...

  • It Application Manager

    2 hours ago

    Bangalore, Karnataka, India Venqtel Technology Services Full time

    Experience 10 Years Location Dubai UAE onsite Notice Period Immediate to 30 Days Position Permanent Job Summary We are seeking an experienced IT Application Manager with strong expertise in Network Security to lead manage and secure enterprise applications across the organization The role requires deep technical knowledge strategic thinking and the ability...

  • Application Support

    2 weeks ago

    Bangalore, India Persistent Systems Full time

    About Position: We are looking for an experienced Application support to be responsible for providing solutions for technical issues which may affect product delivery. You will facilitate requirement analyses, conduct peer reviews, provide feedback, and enhance frameworks. To be successful as a L2/L3 support, you should demonstrate sound knowledge of...

  • Support Manager – .NET Applications

    2 weeks ago

    bangalore, India LTIMindtree Full time

    Job Title: Support Manager – .NET Applications (18x5 Support) Location: Offshore (preference in order of Bangalore/Hyderabad/Any) Experience Required: 12–16 YearsJob DescriptionHands on experience on Offshore Service Delivery Manager with a strong technical background in .NET application support and a good understanding of ITSM processes (ServiceNow...

  • Support Manager – .NET Applications

    2 weeks ago

    bangalore, India LTIMindtree Full time

    Job Title: Support Manager – .NET Applications (18x5 Support) Location: Offshore (preference in order of Bangalore/Hyderabad/Any) Experience Required: 12–16 Years Job Description Hands on experience on Offshore Service Delivery Manager with a strong technical background in .NET application support and a good understanding of ITSM processes (ServiceNow...

  • Support Manager

    1 week ago

    Bangalore, India LTIMindtree Full time

    Job Title: Support Manager - .NET Applications (18x5 Support) Location: Offshore (preference in order of Bangalore/Hyderabad/Any) Experience Required: 12-16 Years Job Description Hands on experience on Offshore Service Delivery Manager with a strong technical background in .NET application support and a good understanding of ITSM processes (ServiceNow...

  • Support Manager

    2 weeks ago

    Bangalore, India LTIMindtree Full time

    Job Title: Support Manager – .NET Applications (18x5 Support) Location: Offshore (preference in order of Bangalore/Hyderabad/Any) Experience Required: 12–16 Years Job Description Hands on experience on Offshore Service Delivery Manager with a strong technical background in .NET application support and a good understanding of ITSM processes (ServiceNow...