Application Support Engineer

Culture at CloudifyOps Working with CloudifyOps is a rewarding experience Great people a work environment that thrives on creativity and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us Role Requirements and Responsibilities Application Support Maintenance Provide L2 L3 support for core NBFC applications and integrations Troubleshoot production incidents perform root cause analysis RCA and ensure timely resolution and preventive actions Monitor application health using DataDog CloudWatch and other observability tools Handle incident problem and change management using ITIL best practices Business Process Understanding Understand end-to-end NBFC business flows Loan Origination Underwriting Disbursement Collections Embedded Finance and Customer Lifecycle Work closely with business teams to translate operational issues into actionable technical insights Support process optimization initiatives by identifying system bottlenecks or inefficiencies Technical Support Configuration Work on API-based integrations REST JSON Webhooks across internal and external systems 3rd party integrations Partner APIs Perform SQL queries for data analysis reconciliation and issue verification Collaborate with development teams to deploy fixes and enhancements Support and maintain applications hosted on AWS EC2 RDS Lambda S3 CloudWatch etc Perform release validation UAT support and deployment verification Monitoring Automation Implement and maintain application and infrastructure monitoring dashboards in DataDog Develop automated scripts or workflows for proactive issue detection and alerting Contribute to improving operational efficiency and reducing MTTR Mean Time to Resolve Collaboration Stakeholder Management Work cross-functionally with Business Product QA and Development teams Communicate effectively with NBFC business stakeholders vendors and partners for issue resolution Prepare and maintain support documentation SOPs and knowledge base articles Required Skills Competencies Technical Skills AWS Cloud Services EC2 RDS S3 Lambda CloudWatch Monitoring Tools DataDog mandatory Grafana or similar tools Databases SQL Server MySQL or PostgreSQL strong SQL query and troubleshooting skills APIs mandatory RESTful APIs Postman testing API integrations and troubleshooting Operating Systems Linux Unix fundamentals Scripting Basic knowledge of Shell Python scripting preferred Business Functional Skills Deep understanding of NBFC lending lifecycle - Loan origination underwriting risk evaluation disbursement repayments NPA management Familiar with SME SBA LPD LPA Embedded Finance workflows Contribution to automation and process improvement initiatives Ability to analyze business incidents and map to corresponding tech failures Exposure to Core Lending Platforms CRM systems or Partner API integrations Soft Skills Excellent analytical and problem-solving skills Strong verbal and written communication Proactive ownership-driven and customer-oriented mindset Team player with the ability to work in high-pressure production environments Qualifications Experience Education Bachelor s Degree in Computer Science Information Technology Engineering MCA or equivalent Experience Experience in NBFC Banking Fintech domain is mandatory Certifications Preferred AWS Certified Cloud Practitioner Solutions Architect Associate ITIL Foundation Certification DataDog Fundamentals Equal opportunity employer CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race color sex religion national origin disability pregnancy marital status sexual orientation gender reassignment veteran status or other protected category