Apprentice - It Applications Production Support

Overview Connecting clients to markets - and talent to opportunity With 4 500 employees and over 300 000 commercial institutional payments and retail clients we operate from more than 70 offices spread across six continents As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets - focusing on innovation human connection and providing world-class products and services to all types of investors Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth StoneX Apprenticeship Are you looking to gain real world experience in an entrepreneurial culture Consider an apprenticeship at a thriving global financial services firm and launch your career with StoneX A StoneX Apprenticeship will provide development support career growth and an endless array of opportunities You can expect to make an impact on the business and experience a career defining apprenticeship program Apprenticeship Perks In addition to the real-world experience you ll gain at StoneX we re excited to offer apprentices several perks which include the following Compensation All apprentices are paid at a competitive rate Socials Networking and acclimation to the company office and city are important aspects of the apprenticeship program Socials and local favorites are planned at various points with large events at the beginning and end of your apprenticeship Access to Senior Leaders Senior leaders are involved in the apprenticeship program from day one delivering trainings presenting on firm business weekly leadership calls and even attending socials Training Virtual and in-person trainings to get apprentices onboarded and connected with the company globally Mentorship Apprentices have a mentor and buddy to help answer any questions and work alongside during your apprenticeship Responsibilities Position Purpose We are seeking a Production Support Engineer to join our dynamic team to support mission critical Payment Applications The ideal candidate will have a strong background in supporting production environments troubleshooting complex technical issues and ensuring the smooth operation of applications and databases You will play a critical role in resolving incidents performing root cause analysis and supporting database and application-related issues in a 24x7 environment Important note This is a 24 7 support role Working in rotational shifts including nights weekends and holidays is mandatory to ensure continuous global application availability Primary duties will include not limited to Production Support Incident Management Monitor and maintain production systems to ensure high availability and performance Respond promptly to incidents provide technical support and resolve issues in line with SLAs Perform root cause analysis for production incidents and propose long-term solutions to prevent recurrence Providing advanced troubleshooting and resolution Application Support for Payments Applications Java NET MongoDB SQL Azure Cloud Provide support for applications troubleshooting technical issues ensuring performance and availability Collaborate with development teams to address code-related issues and support application deployment Optimize application performance and conduct regular health checks to ensure system stability Cloud Technologies Support Work with cloud technologies Azure to ensure seamless integration deployment and management of production applications and databases Resolve cloud infrastructure issues Implement and manage cloud security measures to protect sensitive data and applications ITIL Process Adherence Ensure compliance with ITIL processes particularly Incident Management and Problem Management to ensure service continuity and minimize downtime Contribute to the implementation and improvement of ITIL best practices within the organization Documentation Reporting Maintain accurate records of incidents problems changes and resolutions Generate and analyze reports on service performance identifying trends and opportunities for improvement Qualifications Essential Technical Skills Back End Mongo SQL Architect Java NET Cloud Azure Desired Skills Basic understanding and experience of using AIML Artificial Intelligence Markup Language and Agentic AI to document develop and test software StoneX Essential Qualifications Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion Sound verbal written communication abilities Effective interpersonal skills Sense of urgency Honesty curiosity and tenacity Strong work ethic and emphasis on attention to detail The confidence to fail Early Careers Requirements Pursuing a relevant bachelor s degree course from an accredited university Finishing university by 2026 Available for a January 2026 start on a full-time 6-month program Working environment Hybrid team dependent Open to work flexible hours including weekends and evenings