Billing Delivery Executive

Brief Description
About the Job:
As the Billing Delivery Executive, you will be responsible to maintain a thorough knowledge and understanding of the contract, commercials and SLAs / KPIs for each assigned customer to ensure accurate billing of service is in line with agreed customer expectations. Working with relevant parties to ensure effective action plans are in place for escalations and that 'root cause' analysis is conducted to determine any required corrective system or process actions.

Regularly contacts customers (Internal Stakeholders/Managers) for billing inquiry purposes. Accurately manages billing data and daily updates, ensuring a high level of accuracy. Assist in customer satisfaction. Develop and maintain excellent internal working relationships with key departments.

What will you do?

• Work along with the Global Billing Analyst and Service Delivery Manager.
• Regularly contacts the customers for the billing, issues, and inquiries.
• Deal with billing data and daily updates. Input right data without error into the software of the accounting system to ensure the high level of accuracy.
• Assist in customer satisfaction for all assigned customers.
• Develop and maintain excellent internal working relationships with key departments.
• Maintain a thorough knowledge and understanding of the contract, commercials and SLAs / KPIs for each assigned customer to ensure accurate billing of service is in line with agreed customer expectations.
• Work with relevant parties to ensure effective action plans are in place for escalations and that 'root cause' analysis is conducted to determine any required corrective system or process actions.

Monitor financial aspects for each assigned account e.g., billing, time, and costs, ensuring any invoice queries are resolved.

Requirements
What will you bring to ESP?

• 1 year of experience in using accounting software.
• Advance level skills in using MS Word, Excel (Pivot tables, Formulas and V lookup) and PowerPoint.
• 2 years of experience providing regular, accurate reports of billing data.
• 2 years of experience in monitoring financial aspects for each assigned account e.g., billing, time, and costs, ensuring any billing queries are resolved.
• Adherence to laws and best practices regarding dealing with customers and data.

If you are….
Motivated to develop your career in International Billing, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What We Will Offer
Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary
We offer a competitive range based upon suitability or experience.

Benefits

• Medical Insurance
• Perkbox discounts

Who Are We
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer.