Billing Delivery Executive

Job Summary:

We are looking for a detail-oriented and proactive Global Billing Analyst to oversee and ensure the accuracy of customer billing processes, supplier invoicing, and payments. The role requires expertise in financial data management, contract interpretation, and customer interactions to maintain seamless billing operations. The ideal candidate will possess strong analytical skills, proficiency in financial tools, and a collaborative approach to problem-solving.

Key Responsibilities:

• Maintain a thorough understanding of customer contracts, SLAs, and KPIs to ensure accurate service billing.
• Work closely with internal stakeholders and managers to address billing inquiries and issues.
• Process and manage billing data, ensuring high levels of accuracy and compliance with contractual agreements.
• Assist in customer satisfaction by developing and maintaining excellent working relationships with key departments.
• Monitor financial aspects of assigned accounts, including billing, time tracking, and cost allocation, ensuring timely resolution of invoice queries.
• Invoice Creation and Management: Generate supplier / partner invoices by creating accurate individual invoice records in ServiceNow which are correctly matched to closed tasks and tickets
• Ensure invoices are aligned with the terms of service contracts and any predefined pricing models.
• Ticket Review and Verification: Verify the accuracy of data entered into ServiceNow related to supplier / partner dispatch services.
• Reporting: Create accurate supplier invoice backer which corresponds to the original supplier invoice, resolving any issues or queries in a timely manner and forward this to AP for processing in Navision.
• Conduct root cause analysis on billing issues and collaborate with relevant teams to implement corrective actions.
• Optimize billing workflows using systems like ServiceNow to enhance efficiency.

Required Skills & Experience:

• Minimum 2 years of experience in billing and invoicing, preferably in international billing within IT or BPO industries.
• Strong knowledge of accounting software such as Navision, Microsoft Dynamics, SAP, or Oracle.
• Proficiency in ServiceNow for invoice processing and ticket management will be considered an added advantage.
• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Formulas), Word, and PowerPoint.
• Experience in end-to-end invoice processing and financial data reconciliation.
• Ability to extract and interpret details from contracts and Statements of Work (SOWs).
• Strong multi-tasking skills with attention to detail and problem-solving abilities.
• Effective communication skills for engaging with internal teams and external suppliers.
• High level of organization, initiative, and ability to work independently.

If you are.

Motivated to develop your career in International Billing, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based upon suitability or experience.

Benefits:

Medical Insurance

Perkbox discounts

Why Join Us?

Be part of a collaborative team where your contributions make a tangible difference.

Gain experience in cutting-edge tools and processes while working in a dynamic and supportive environment.

Play a pivotal role in enhancing our financial operations and supplier relationships.