Operations Intern

2 days ago

Indore, Madhya Pradesh, India CapitalVia Global Research Limited Full time ₹ 8,000 - ₹ 15,000 per year

Job Summary:

We are seeking a detail-oriented and proactive professional to manage day-to-day operational activities, ensure process compliance through call audits, and maintain high-quality data reporting. The ideal candidate will possess strong analytical, communication, and management skills to drive operational efficiency and continuous improvement.

Key Responsibilities:

  • Operational Management: Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow.
  • Quality Audits: Conduct regular call audits to monitor service quality, adherence to Standard Operating Procedures (SOPs), and identify areas for improvement.
  • Process Improvement: Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness.
  • Data Management: Maintain and update databases accurately using advanced Excel tools and formulas.
  • Reporting: Prepare, analyze, and publish periodic operational and quality reports, ensuring data integrity and actionable insights.
  • Stakeholder Coordination: Collaborate with cross-functional teams to resolve issues, streamline processes, and ensure timely completion of deliverables.
  • Problem-Solving: Address operational challenges proactively, demonstrating sound judgment and effective decision-making skills.

Required Skills & Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proficiency in Microsoft Excel (pivot tables, lookups, dashboards, etc.).
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Attention to detail and commitment to maintaining high standards of quality and accuracy.

Preferred Qualifications:

  • Experience in process audit, reporting, or customer service quality monitoring.
  • Familiarity with CRM tools or database management systems.

Internship Duration & Stipend:

  • 3 Months - Work from Office
  • Immediate Joiner
  • 8000 to 15000

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