Contact Center Manager

Job Title:Patient Contact Center Business AnalystDepartment:Operations, Managed ServicesReports To:Managed Services ManagerLocation:Chennai, IndiaEmployment Type:Full-TimeJob Type:Onsite presence in Chennai requiredPosition SummaryWe are seeking a skilledPatient Contact Center Business Analystto join our team, working weekdays which overlaps with US business...

TCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology - Solution...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same:The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data,...

The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences.Key...

As a Center Manager / Center Head, your role involves overseeing the center activities related to Educational Counseling, Branding, and Sales Promotion. Your key responsibilities will include: - Conducting counseling sessions for students and parents visiting the center - Implementing tele marketing strategies to create brand awareness and loyalty - Closing...

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.ResponsibilitiesDevelop objectives for the call center's day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center...

Required Only FemaleKey ResponsibilitiesBusiness developmentPromoting the center in the best possible way by providing customer service excellence to parents and visitorsCoordinate and lead tours/visits for prospective parents and visitors, promoting the Kido USPs and presenting the center in the best possible way, to ensure the center achieves and/or...

Job DescriptionFord Credit North America (FCNA) Center Operations Manager (COM) leads a team of highly motivated 17 employees handling multiple functions within the Credit operation. This position reports to Operations Manager at Ford Credit Global Business Center (FCGBC). This role is responsible for managing day to day Ford Credit operations, driving...

● Team Leadership and Mentorship: Lead, mentor, and manage an initial team of five specialists. You will be responsible for hiring, performance management, training, and fostering a high-performance culture of accountability and continuous improvement.● Operational Management: Oversee the centralization and streamlining of core functions, including...

Job PurposeTo supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. To ensure that technology is utilized to a maximum for process improvement and that tms are well-organized and productive.Key ResponsibilitiesFunctionalResponsibilitiesManaging the day-to-day performance of the Contact Centre Operations and expected...