Contact Center Manager

6 days ago

Chennai, Tamil Nadu, India Policybazaar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Key Skill Set- B2C sales, tele sales, inside sales, outbound sales

Designation- Contact Center Manager

Team Size- 100 +

Major Job responsibilities

  • Tele sales Management: Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.
  • Customer Relationship Management: Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.
  • Team Oversight & Development: Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.
  • Sales Target Achievement: Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.
  • Resource & Shift Management: Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.
  • Continuous Improvement: Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.

How to Apply Interested Candidate can share their updated CV at or WhatsApp

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