
Asst. Center Manager cum Technician
9 hours ago
Role Description
- This is a full-time on-site role for a Asst. Center Manager cum Technician.
- The Asst. Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency.
- The Asst.Center Manager cum Technician will also be responsible for handling customer complaints and supervising the repair and installation process.
Role & Responsibilities
- Resolution of customer complaints
- Adherence of centre SOP
- Monitoring and Reporting market trends
- Handling Customer queries regarding glass fitting
- Fixing / Replacing Car Glass or Glass Fitting
- Maintaining store hygiene
- Removing damaged glass, moulds, seals and trim from window frames in vehicles.
- Installing and fitting glass (either pre-shaped or cut with a template) according to manufacturers instructions.
- Undertaking safety assurance measures to ensure windscreen, side and rear glass is safe and secure.
Qualifications
- Excellent problem-solving and decision-making skills
- Ability to work under pressure and handle customer complaints professionally
- ITI or Diploma equivalent
- 0 to 2years Experience in the automotive industry or service industry is preferred .
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