Assistant Officer, Specialist, Contact Centre, Technology and Operations
5 hours ago
Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key RequirementsResponsibilities* Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat* Assist clients with inquiries, requests, and troubleshooting related to their banking products and services* Collaborate with cross-functional teams to ensure seamless resolution of client issues* Maintain accurate and up-to-date records of client interactions and transactions* Identify opportunities to enhance the client experience and provide feedback to the management team* Participate in continuous learning and development activities to stay informed of industry trends and best practicesRequirements* Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry* Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds* Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions* Proficient in the use of relevant banking and customer relationship management (CRM) systems* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities* Commitment to providing exceptional customer service and a passion for the banking industry.
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Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
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VTMS Operator
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Chennai, Tamil Nadu, India National Technology Centre for Ports, Waterways and Coasts (NTCPWC) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionThe National Technology Centre for Ports, Waterways & Coasts (NTCPWC) is envisioned as a hub for technological innovations and breakthroughs in the port and maritime sector. As the technology arm of the Ministry of Shipping, NTCPWC provides essential technological support to ports, the Inland Waterways Authority of India (IWAI), and other...
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Ops Centre MarOps Specialist
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VTMS Operator
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Chennai, Tamil Nadu, India National Technology Centre for Ports, Waterways and Coasts (NTCPWC) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionThe National Technology Centre for Ports, Waterways & Coasts (NTCPWC) is the technology arm of the Ministry of Shipping. It is dedicated to technological innovations and breakthroughs for the port and maritime sector, providing essential support to ports, IWAI, and other institutions. NTCPWC aims to drive technological advancements and...
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Talent Attraction Specialist
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