AM/DM- Operations
2 days ago
FreightMango is a hypergrowth logistics technology start-up that is addressing the over 1 trillion-dollar international freight shipping market. Our vision is to enable anyone, to ship anything, anywhere. We have team members from logistics powerhouses such as DHL, Worldwide Express, Crane Worldwide Logistics, Wiz Freight and many more. We currently have locations in the United States and India. We are backed by Man Capital, 1984 Ventures, and Vanguard Logistics.
Responsibilities:
•Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
•Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
•Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
•Enter various operational/customer data in software systems, work to identify missing or potential operational or service concerns, and communicate with appropriate groups as necessary to resolve.
•Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
•Track orders and shipments and assist with tracing as needed.
•Assist with running and summarising operational reports and details; present information to co-workers or supervisors as needed.
•Interface with airlines, ocean shipping, trucks and related carriers to understand requirements.
•Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
•Develop working relationships with internal and external customers, and assist with account management such as maintaining customer profiles, details and service needs.
•Create and process invoices, review for operational accuracy, and work with customers on questions and payments.
•Perform other duties as assigned.
If you are interested in the job, kindly email your profile to
, and our team will get back to you.
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