Senior Associate Operations Automation

JOB DESCRIPTION

You are a strategic thinker passionate about driving solutions in Common Capabilities - Centre of Excellence. You have found the right team.

As a Content Management Professional within our Inspire Product team, you will be responsible for setting and improving our organizational objectives and ensuring their consistent accomplishment.

Job Responsibilities:

• Liaise with Product owner, business users, and COE members to identify and document business requirements for templates and support issues.
• Optimize template setup using product features based on user/stakeholder requirements.
• Navigate complex/nested JSON/XML structures.
• Understand credit, fee, client onboarding concepts, and private banking products.
• Be control-oriented with risk/compliance awareness in content management.
• Ensure content compliance with tagging and navigation for visually impaired under the American Disability Act.
• Conduct training and awareness sessions for new hires and staff refreshers.
• Coordinate with compliance and control functions for regulatory audits/requests/initiatives.
• Support deployment activities and test business rules.
• Develop and support templates and documents.
• Collaborate in a diverse environment to create solutions for global customers.

Required qualifications, capabilities and skills

• At least 8 years of experience in the software industry with a focus on customer communication and related technologies with 3 years of hands-on experience with Quadient tool or similar content management tools.
• Extensive experience in Java scripting.
• Minimum education qualification – B.Tech. /BE/ B.Sc. / Graduate.
• Good command of MS-Word, Acrobat PDF, and MS-Excel.
• Effective communication and presentation skills.
• Agile work experience (Scrum or Kanban)
• Analytical skills and attention to detail in written documentation.
• Self-motivated, driven to learn and achieve targets and deliverables.

Preferred qualifications, capabilities and skills

• Strong knowledge of wealth management business/private banking.
• Excellent team player, open-minded, and willing to share information, knowledge, and expertise.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.