Event Decorations Quality Control

Job Summary:

The QC Executive is responsible for ensuring the quality of all decorations executed by both in-house teams and external vendors. The executive will remotely inspect, review, and approve each decoration setup using photos and video calls from the office to ensure it meets company standards as listed on the website. They will identify missing elements or areas for improvement and coordinate necessary corrections. The role involves liaising with various teams, managing vendor performance, and recommending training where needed.

Roles and Responsibilities:

1. Remote Quality Inspection of Decorations

• Daily Remote Inspections:
• Receive and Review Photos: Collect detailed photos of each decoration setup from vendors and in-house teams.
• Conduct Video Calls: Initiate video calls with on-site staff to virtually walk through the decoration setup in real-time.
• Check Against Standards: Compare the visual materials against the company's website listings to ensure accuracy in design, quality, and materials used.
• Identify Missing Items and Corrections:
• Checklist Verification: Use a standardized checklist to verify all elements are present.
• Communicate Corrections: Immediately inform the on-site team of any discrepancies or missing items and guide them on necessary adjustments.
• Follow-Up Confirmation: Request updated photos or video confirmation after corrections are made.

2. Ensuring Compliance with Website Standards

• Reference Website Designs:
• Maintain Updated Catalog: Keep a digital catalog of all current decoration offerings for reference during inspections.
• Consistency Checks: Ensure that each setup consistently reflects the advertised product, including colors, themes, and arrangements.
• Quality Assurance:
• Attention to Detail: Pay close attention to details that affect the overall aesthetic, such as lighting, symmetry, and cleanliness.

3. Vendor and In-House Team Management

• Performance Monitoring:
• Record Keeping: Maintain logs of each vendor's performance based on inspection results.
• Penalty Implementation: Document any breaches in quality or service level agreements and apply penalties according to company policy.
• Training Recommendations:
• Identify Training Needs: Recognize patterns of recurring issues and recommend targeted training sessions for vendors or in-house teams.
• Feedback Provision: Provide constructive feedback to vendors to help them improve service quality.

4. Process and Standards Improvement

• Continuous Improvement:
• Gather Insights: Analyze inspection data to identify common issues or areas for enhancement.
• Propose Solutions: Suggest updates to decoration processes, materials, or designs to the Operations Manager.
• Stay Updated on Trends:
• Market Research: Keep abreast of the latest decoration trends and materials that could enhance product offerings.

5. Liaison Between Teams

• Cross-Department Communication:
• Coordinate with Sales and Customer Service: Ensure that customer expectations are clearly understood and met.
• Feedback Loop: Share insights from inspections with the design and procurement teams to align on product standards.
• Product Knowledge Sharing:
• Conduct Briefings: Organize virtual sessions to update teams on new products or changes in decoration standards.

6. Reporting

• Daily Remote Reports:
• Comprehensive Documentation: Prepare detailed reports of each inspection, including photographs, identified issues, and corrective actions taken.
• Share with Stakeholders: Distribute reports to relevant teams, highlighting any urgent matters.
• Vendor Performance Reports:
• Monthly Reviews: Compile monthly summaries of vendor performances, penalties applied, and training conducted.
• Recommendations: Provide actionable insights for vendor selection and retention strategies.

7. Customer Satisfaction

• Indirect Customer Feedback:
• Monitor Reviews and Complaints: Work with the customer service team to address any negative feedback related to decorations.
• Implement Improvements: Use customer feedback to refine inspection checklists and quality standards.
• Ensure Delight:
• Aim for Excellence: Strive to exceed customer expectations by ensuring decorations are not just compliant but outstanding.

Key Skills and Qualifications:

• Strong Attention to Detail: Ability to detect minor discrepancies in photos and videos.
• Effective Remote Communication: Proficient in communicating clearly over video calls and written correspondence.
• Technological Proficiency:
• Use of Digital Tools: Comfortable with video conferencing software, photo editing tools, and collaboration platforms.
• Data Management: Able to maintain organized digital records and reports.
• Vendor Management Experience: Skilled in managing vendor relationships remotely, including performance evaluation and conflict resolution.
• Creative Eye for Design: An understanding of aesthetics to ensure high-quality visual outcomes.
• Problem-Solving Abilities: Capable of quickly identifying issues and proposing effective solutions remotely.
• Organizational Skills: Efficient in handling multiple inspections per day and prioritizing tasks.

KPIs (Key Performance Indicators):

• Timeliness of Inspections: Percentage of decorations inspected and approved before event start times.
• Accuracy of Remote Inspections: Number of post-event complaints related to decoration quality.
• Vendor Compliance Rate: Reduction in recurring issues after feedback and penalties.
• Customer Satisfaction Scores: Ratings and feedback specifically mentioning decoration quality.
• Efficiency in Communication: Response time in addressing and resolving on-site issues during inspections.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person