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Wellness Head

3 weeks ago

Bengaluru, Karnataka, India Lifebridge Senior Care Full time

Core Responsibilities

1. Clinical & Operational Management

  • Ensure effective and consistent delivery of clinical care and therapeutic services across all communities.
  • Oversee nursing care delivery, physiotherapy outcomes, and therapy schedules.
  • Ensure 100% accuracy of resident medical records and data uploaded in Genie.
  • Conduct biannual health assessments for all residents and for new occupants.
  • Monitor daily H&W operations, including vitals, therapy sessions, and medical record updates.
  • Conduct monthly emergency mock drills and ensure readiness for medical emergencies.
  • Ensure availability of Ayurveda and allied wellness services.
  • Maintain staffing adequacy at all times and ensure role clarity within teams.
  • Implement and monitor standard operating procedures for all communities to ensure uniformity of practices.

2. Medical Administration & Quality Assurance

  • Ensure proper maintenance, calibration, and functioning of all medical equipment.
  • Maintain compliance with biomedical waste management and licensing requirements.
  • Monitor quality standards and conduct audits as per schedule.
  • Maintain NOK (Next of Kin) records and ensure 100% update accuracy.
  • Oversee H&W-related financial performance, P&L management, and budget utilization.
  • Ensure monthly medical camps, awareness programs, and vaccination drives are conducted.

3. Training & Development

  • Implement the Health & Wellness training calendar across all communities.
  • Conduct and document training sessions for H&W staff based on the H&W Training Manual.
  • Ensure completion of all mandatory programs including Health, Safety, and Hygiene standards.
  • Maintain training attendance and assessment records.
  • Coach and mentor the Senior Nurse and ensure regular staff briefings and stand-up meetings.
  • Participate in community visits to monitor on-the-job skill application and reinforce standards.

4. Resident Relations

  • Handle resident feedback and complaints promptly and professionally in line with company policy.
  • Conduct bi-monthly open houses with RM/ARM to capture and address community-level concerns.
  • Implement initiatives to enhance resident engagement, satisfaction, and loyalty.
  • Uphold the organizations reputation for high-quality and compassionate care.

5. Health, Safety & Hygiene Compliance

  • Maintain high standards of cleanliness, infection control, and hygiene within all H&W centers.
  • Conduct regular safety audits and ensure corrective actions are implemented promptly.
  • Ensure compliance with Health & Wellness standards, CPC FSS, and state health regulations.
  • Maintain records of medical and F&B staff health checks as per legal and company norms.

6. Inventory, Finance & Resource Management

  • Oversee inventory and procurement of medical and wellness supplies.
  • Ensure weekly stock audits and random verification of bin cards.
  • Maintain optimal stock levels to prevent shortages or overstocking.
  • Collaborate with Centre Heads to plan and monitor budgets and expenses.
  • Identify opportunities for cost control and revenue enhancement.

7. Strategic Planning & Business Development

  • Develop long-term strategic plans to enhance H&W services and expand offerings.
  • Stay abreast of emerging trends and innovations in healthcare and senior living.
  • Ensure alignment of operational initiatives with organizational strategy and vision.

8. Reporting & Communication

  • Submit daily MIS, weekly visit updates, and consolidated monthly H&W performance reports.
  • Foster open communication among departments to ensure collaboration and issue resolution.
  • Represent H&W in leadership meetings, compliance reviews, and external events when required.

Work Complexities

  • Managing multi-location healthcare operations and ensuring standardization across centers.
  • Balancing clinical governance, operational excellence, and compliance requirements.
  • Leading a diverse team of medical and non-medical professionals.
  • Handling high-pressure situations such as medical emergencies or crisis responses.

Span of Control

Nature: Leadership Role

Amount: Multi-location oversight across all communities

Budget Responsibilities: Departmental budgets and medical expenditure

Revenue Responsibilities: Contribution through health services and allied programs

Headcount: Nursing, Physiotherapy, and Clinical Support Teams across communities

Profile

Knowledge and Experience

  • Graduate/Postgraduate in Nursing, Healthcare Administration, or equivalent medical discipline (MBA in Healthcare preferred).
  • Minimum 1015 years of experience in healthcare or senior living operations, including 5 years in a leadership role.
  • Strong understanding of clinical governance, medical compliance, and resident care standards.
  • Proven experience in team management, audits, and health program implementation.
  • Exposure to health data systems, EMR, and wellness technology platforms.

Competencies

  • Leadership and people management skills.
  • Strong planning, organizational, and analytical abilities.
  • Excellent communication and stakeholder management skills.
  • High sense of accountability, ethics, and confidentiality.
  • Empathy and sensitivity in dealing with residents and families.