Customer Service/Customer Support Internship in Ahmedabad

1 week ago

Ahmedabad, Gujarat, India My Equation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Learner Engagement & Support
  • Act as the primary point of contact for learners throughout their training journey.
  • Handle queries through calls, emails, and chat with professionalism and clarity.
  • Guide learners on LMS access, live sessions, and submission processes.
  • Communication & Coordination
  • Conduct onboarding calls and assist in program orientation.
  • Coordinate with internal teams for session schedules and updates.
  • Track attendance, progress, and engagement metrics.
  • CRM & Data Management
  • Maintain detailed records of learner interactions and resolutions.
  • Update CRM systems and generate periodic reports for the operations team.
  • Ensure data accuracy across communication and tracking platforms.
  • Feedback & Escalations
  • Gather feedback from learners on sessions and mentors.
  • Escalate unresolved issues to senior team members promptly.
  • Contribute ideas to improve learner satisfaction and retention.
  • Cross-Functional Collaboration
  • Work with operations, marketing, and academic teams to streamline communication.
  • Assist in drafting announcements, updates, and reminder messages.

About Company: Our team at 'My Equation' is a tightly knit group of passionate individuals with a shared objective of achieving consistently excellent results as well as having fun in the process, welcoming, and growing. Made up of creative and enthusiastic individuals with a fusion of various backgrounds and defined futuristic ideologies. 'My Equation' aims to provide top-notch products with a reliance on cutting-edge technology. It's our secret recipe for an unsolved equation. With the motto to build a community of students and provide them with resources to find their way in the world through workshops and boot camps, 'My Equation' gives the next generation a platform to innovate, get inspired, and come up with ideas. We, at 'My Equation also aim to provide top-notch educational facilities to students around the world so that they can learn the materials and be more knowledgeable.

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