Inbound Chat Sales Agent "Walk In interviews-Mon,13th Oct To Sat 25"

3 days ago

Gurgaon, Haryana, India Fusion CX Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Walk in interviews-

Date- Monday 13th October 2025 to Saturday 25th October 2025

Time- 10:00 AM to 4:00 PM

About the Role

As an Inbound Chat Sales Agent, you will engage with customers via online chat to provide product support, resolve questions, and most importantly, drive sales growth. This is a fast-paced sales environment with clear goals, structured training, and opportunities to earn uncapped incentives.

Key Responsibilities

  • Handle inbound customer chat inquiries with professionalism and urgency.
  • Pitch and promote Xfinity Mobile on every eligible chat while addressing customer needs.
  • Identify customer needs, present solutions, and upsell/cross-sell products.
  • Meet and exceed Key Performance Indicators (KPIs) for sales, quality, and productivity.
  • Adhere to company quality expectations, compliance standards, and call handling procedures.
  • Maintain accurate records in CRM systems.
  • Demonstrate strong written communication; use speech-to-text tools as needed.
  • Stay adaptable to changing promotions, policies, and performance expectations.

Training & Coaching

  • 5-week paid training program, including classroom learning and a nesting period for hands-on experience.
  • Ongoing weekly coaching sessions focused on sales performance and quality assurance.
  • Regular updates and refreshers on new products, promotions, and process improvements.

Compensation & Incentives

  • Competitive base pay.
  • Weekly commission payouts for hitting sales targets.
  • Daily, weekly, and monthly incentives designed to reward top performance and support client-driven initiatives.
  • Uncapped earning potential for high performers.

Qualifications

  • Previous call center, sales, or customer service experience preferred, but not required.
  • Proficient in typing and multitasking across multiple systems.
  • Strong communication and problem-solving skills.

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