Client Support Specialist

Job Title: Client Support Specialist (International Process)

Company: Fidenza Business Solutions

Location: Vadodara, Gujarat

Work Type: Full-Time | Work from Office

Shift Duration: 9 hours (including a 1-hour lunch break)

Shift Options (based on client country):

• Australia: 4:00 AM to 1:00 PM IST
• United Kingdom: 1:30 PM to 10:30 PM IST
• Canada / United States: 6:30 PM to 3:30 AM IST

Schedule: Fixed shift based on client | Every Weekend Off | No Overtime

About Fidenza Business Solutions

Fidenza Business Solutions is a trusted Indian company that provides customer experience and back-end support to businesses in Australia, the UK, Canada, and the US. We work in areas like customer service, sales support and business process management.

We believe in people, clear communication, and genuine effort. Our goal is to make every interaction simple, helpful and human, both for our clients and our team.

Role Overview: Client Support Specialist

As a Client Support Specialist, you will handle inbound and outbound calls for international clients and their customers. You will help resolve their queries, provide accurate information and make sure every conversation ends on a positive note.

This role is not about selling. It is about understanding people, listening patiently and helping them in a calm and confident way. You will receive full training on how to handle calls, use tools and manage communication before you start.

If you enjoy talking to people, can stay composed under pressure and genuinely like helping others, this is the right job for you.

Key Responsibilities

• Handle inbound and outbound calls politely and professionally
• Listen carefully to customer concerns and provide accurate help
• Record call details and customer updates in CRM systems
• Follow up with customers and make sure their issues are resolved
• Coordinate with internal teams when required
• Stay calm, polite and respectful in every call
• Maintain quality of service and follow processes

Preferred Skills & Experience

• 1 to 3 years of experience in international customer service or voice process preferred
• Freshers with excellent English-speaking skills are also welcome
• Strong communication skills, both spoken and written
• Clear pronunciation and neutral accent (Australian, UK or US exposure is a plus)
• Good listening skills, empathy and patience while speaking with customers
• Comfortable using computers, CRMs and emails
• Ability to stay calm and positive in all situations

What You Can Expect

• Work with clients from Australia, the UK, Canada and the US
• Supportive and respectful work culture
• Competitive salary paid on time with full legal compliance
• Paid training and guidance from experienced mentors
• No sales targets or pressure, only genuine customer support work
• Fixed shift and weekends off
• Growth into roles like Quality Analyst, Trainer or Team Leader
• Recognition and rewards for good performance

Our Work Culture

We like to keep things simple and human. Clear communication, mutual respect and getting things done well are what we go by. If you are looking for honest work, a healthy environment and a place where you can grow, Fidenza is the right place for you.

Frequently Asked Questions

Is this a work-from-home job?

→ No. This is a full-time, in-office role at Vadodara.

Are shifts rotational?

→ No. You will have a fixed shift depending on the client.

Is the training paid?

→ Yes, training is fully paid and held at our office.

Do I have to meet sales targets?

→ No. This job is purely for customer service, not sales.

Can freshers apply?

→ Yes, if you are confident in your English speaking and writing.

Is there a bond or contract?

→ No bond. We only expect honesty and commitment.

How to Apply

Click "Apply Now" through the job portal or send your CV to:

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person