Client Relationship Support

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Associate Relationship Manager

Here’s what you can expect:
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in India, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes.

HSBC’s global capabilities and footprint allow our teams to provide a single coverage point for local and multinational clients operating internationally. Offering vast expertise and local knowledge, especially in emerging markets, our products and services have been designed to meet the global financial needs of our clients, whatever and wherever they are. India is a priority market for HSBC’s Global network.

Taking on the role of Associate Relationship Manager with our local cum multinationals team in Ahmedabad, you will provide relationship management coverage to a mix of local clients and subsidiaries of high profile inbound Commercial Banking customers across the full spectrum of corporate banking products. The strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers.

This role presents a fantastic hands-on opportunity for the right individual to develop their coverage banking relationship management skills whilst being exposed to the full range of institutional banking products and services.

**Your main responsibilities will include**:

- Prepare quality, creditworthy new business and review proposals within agreed deadlines for submission to the appropriate approval authorities and work with internal stakeholders and RM for closure on the submitted proposals.
- Acting as the primary point of contact for key clients and internal colleagues both locally and internationally across a wide range of product and client relationship matters
- Establishing strong and close working relationships with key individuals in clients’ management team
- Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
- Deepen client relationships and develop effective strategies to improve income generation, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
- Negotiate and structure credit facilities and documentation under the constraints of credit/lending policies and market standards, in meeting clients’ needs as a result of thorough understanding of their businesses, financing requirements and market conditions
- Maintaining a proactive calling programme to service clients, ensuring senior management and key stakeholders for key corporate clients are contacted regularly
- Delivering a high quality service by owning customer engagement, striving for excellence in all interactions, and always acting according to the highest professional standards
- Co-ordinate with Internal Teams for ensuring account opening and KYC remediation’s are completed on time. Ensure timely compliance with all FCC requirements for the portfolio. Ensure implementation of all audit and regulatory recommendations and constant monitoring/ review of the assigned portfolio including supporting RMs with managing RMTs.
- Collation of various MIS as per requirement from time to time.
- Identify and introduce credit, service and operational improvements to improve the overall client experience

**Requirements**:
**To be successful in this role you will require**:

- Solid experience dealing with corporate/institutional clients across the full spectrum of corporate banking products.
- The ability to build strong and lasting relationships with internal and external stakeholders.
- Strong sales and customer service orientation, with the ability to work independently and autonomously under pressure.
- A keen interest in the market and specific client developments in order to take a pro-active role across broad industry sectors.
- Ability to balance and