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Client Relationship Executive

2 weeks ago

Ahmedabad Gujarat, India Petpooja (Prayosha food services Pvt ltd) Full time

**Roles and Responsibilities**:

- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned.
- Influence key performance metrics of the portfolio
- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention.
- Use a consultative approach to help clients grow their business using Petpooja products & services.
- Ensure timely renewals of products & services.
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products.
- Collaborate with Internal Teams to ensure top-notch service & support.
- Give market insights/feedback of the product to the Tech team to enhance the product offerings.
- Generate referral leads from your existing portfolio of clients.
- Requires exceptional presentation & people skills to navigate different customer challenges.

**Additional Qualification and Skills**:

- Ability to plan, manage & report on business metrics.
- 1-3 years of experience in sales/ account management/ customer success roles.
- Good at time management and is adaptive.
- Problem-solving approach.
- Client Management.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹36,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- UK shift

Supplemental Pay:

- Quarterly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6352643732