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L2 Support

2 weeks ago

Bengaluru, Karnataka, India Relanto Global Full time US$ 90,000 - US$ 1,20,000 per year

Job Summary:

We are looking for an experienced L2 Support Engineer with a good understanding of Java applications. This role involves resolving technical issues, working closely with development teams, and ensuring the smooth running of production systems.

Key Responsibilities:

  • Handle application support issues related to Java-based systems.
  • Analyze and troubleshoot technical problems reported by users or L1 support teams.
  • Monitor system health and application performance.
  • Work with development teams to fix bugs and implement improvements.
  • Provide timely updates and solutions to reported issues.
  • Maintain documentation for support processes and common issues.
  • Ensure proper escalation of critical issues.

Required Skills:

  • Good knowledge of Core Java and basic Java frameworks.
  • Understanding of SQL and databases.
  • Basic knowledge of REST APIs and web services.
  • Ability to read and analyze application logs.
  • Strong problem-solving and communication skills.
  • Experience with support tools like JIRA, ServiceNow, etc.
  • Knowledge of scripting (Shell, Bash, etc.).
  • Familiarity with cloud platforms (AWS, Azure, etc.) is a plus.

Qualifications:

  • Bachelors degree in Computer Science, IT, or related field.
  • 4-6 years of experience in application support or similar roles.