Operations Executive

7 days ago


Gurgaon, Haryana, India Fia Technology Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

Position: Operations Executive CSP Onboarding & Training

Key Responsibilities:

  1. Training & Certification

  2. Coordinate and manage DRA (Debt Recovery Agent) and IIBF (Indian Institute of Banking & Finance) training and certification for CSPs.

  3. Maintain updated training schedules, records, and certification status of CSPs.
  4. Ensure compliance with regulatory and banking guidelines.

  5. CSP Agreement Management

  6. Draft, review, and process CSP agreements as per bank and company requirements.

  7. Maintain proper documentation, record-keeping, and agreement renewals.
  8. Liaise with CSPs and banks for agreement-related queries.

  9. MIS & Reporting

  10. Prepare and maintain MIS reports on training, certification, agreements, and CSP performance.

  11. Share daily, weekly, and monthly reports with management and relevant stakeholders.
  12. Track pending agreements, training completion, and compliance gaps.

  13. Coordination & Support

  14. Act as a point of contact for CSPs regarding training, certification, and agreements.

  15. Coordinate with banks, training institutes, and internal teams for smooth execution of processes.
  16. Provide operational support to ensure CSPs are compliant and transaction-ready.

Skills & Qualifications:

  • Graduate (preferably in Commerce/Business/Finance).
  • Knowledge of IIBF & DRA certifications, CSP operations, and banking compliance.
  • Proficiency in MS Excel & MIS reporting.
  • Strong communication and coordination skills.
  • Ability to handle documentation and process-driven tasks with accuracy.

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