Customer Relationship Manager

2 days ago

Begumpet Hyderabad Telangana, India Babbler Marketing Pvt Ltd Full time ₹ 4,00,000 - ₹ 4,80,000 per year

Role Overview

We are seeking a CRM Executive with a background in Electrical & Electronics Engineering and a basic understanding of home automation concepts. This role involves managing our CRM system, coordinating with customers and internal teams, and ensuring smooth execution of both new projects and ongoing Annual Maintenance Contracts (AMCs)

Key ResponsibilitiesCRM & Sales Support

  • Maintain and update CRM database with accurate lead, customer, and project information.
  • Capture, assign, and track leads across multiple sources and ensure timely follow-ups.
  • Generate reports, dashboards, and MIS for management.
  • Support sales team with quotations, proposals, and project documentation.

Customer Communication & Coordination

  • Act as the single point of contact for customers during project execution.
  • Follow up with customers for payments, project updates, and post-installation feedback.
  • Coordinate with internal teams (sales, projects, service) to ensure smooth execution.

AMC Management

  • Track AMC renewals and maintain an updated AMC database.
  • Send timely follow-ups and reminders to customers for AMC renewal and payment.
  • Schedule AMC visits and assign service teams for AMC execution.
  • Monitor AMC completion status and escalate any delays or customer concerns.
  • Prepare AMC performance reports for management.

Requirements

  • Education: B.E./B.Tech in Electrical & Electronics Engineering (EEE) or related field.
  • Basic understanding of home automation concepts (motors, controls, wiring, protocols preferred).
  • 2–4 years of experience in CRM operations, service coordination, or customer support (preferably in home automation, AV, Lighting Management System (LMS), or ELV industry).
  • Strong follow-up, coordination, and communication skills.
  • Good proficiency in MS Excel, Drafting, and reporting.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Work Location: In person

Speak with the employer

  • Customer Relationship Manager

    18 hours ago

    Nalgonda, Hyderabad / Secunderabad, Telangana, India beBeeRelationship Full time US$ 90,000 - US$ 1,20,000

    Customer Relationship Management is a critical aspect of our business operations. It involves fostering strong, long-lasting relationships with customers by understanding and anticipating their needs.Key ResponsibilitiesDevelop and maintain robust client relationships through effective communication and empathy.Implement data-driven strategies to track,...

  • Customer Relationship Manager

    1 week ago

    Hyderabad, Telangana, India KALKI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Manager (Retail)Kalki Fashion - Ethnic WearLocation: HyderabadJob Summary:Responsible for building strong customer relationships, enhancing satisfaction, and driving loyalty in the retail business through personalized service and effective issue resolution.Key Responsibilities:Manage customer interactions, queries, and...

  • Customer Relationship Manager

    6 days ago

    Hyderabad, Telangana, India Happy Minds Manpower Solutions Full time

    After successful Placement of Bajaj Fin serve Gold Loans Pilot Batch with over 75% placements We are now coming up with more placement based Training batches this month in *Vijayawada, Hyderabad & TirupatiEligibility - Graduates (Max Age 28) passionate in building Exciting Career in BFSI, Trained by BajajGold Loans 25 days Training - 8 hrs daily....

  • Customer Relationship Management Manager

    1 week ago

    Hyderabad, Telangana, India sanjay gupta Hyderabad Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionDesigning impeccable & opulent jewellery since 1925 Latest from the house of Sanjay Gupta - Exquisite jewellery for every occasion.Role DescriptionThis is a full-time on-site role located in hydfor a Customer Relationship Management Manager. The CRM Manager will be responsible for overseeing the company's relationships with its customers,...

  • Customer Relationship Management

    1 week ago

    Hyderabad, Telangana, India Huemn Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job OverviewWe are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer...

  • Customer Relationship Manager

    2 weeks ago

    Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 35,00,000 - ₹ 45,00,000

    Sales & Customer Experience SpecialistWe are seeking a highly skilled and experienced Sales & Customer Experience Specialist to join our team. This is a full-time position that requires delivering exceptional customer experiences, handling customer inquiries, resolving issues, and collecting feedback to improve overall satisfaction via multiple communication...

  • Customer Relationship Management Specialist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerRelationshipManagement Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Relationship Management SpecialistJob Description:We are seeking a highly skilled and dedicated Customer Relationship Management (CRM) Specialist to join our team.The successful candidate will be responsible for managing patient inquiries, providing support services across various communication channels, and working collaboratively with...

  • Customer Relationship Associate

    1 week ago

    Hyderabad, Telangana, India Bettersource Beverage Private Limited Full time

    _**Prospecting and Lead Generation**:_ **Key Responsibilities**: - Identify potential customers through research, cold calling, networking, and other methods. - Qualify leads and assess their needs and potential for sales. **Sales Presentations and Demonstrations**: - Conduct product demonstrations and presentations to prospective clients. - Explain the...

  • Customer Relationship Associate

    2 days ago

    Hyderabad, Telangana, India Bettersource Beverage Private Limited Full time

    _**Prospecting and Lead Generation**:_ **Key Responsibilities**: - Identify potential customers through research, cold calling, networking, and other methods. - Qualify leads and assess their needs and potential for sales. **Sales Presentations and Demonstrations**: - Conduct product demonstrations and presentations to prospective clients. - Explain the...

  • Effective Customer Relationship Manager

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerRelationship Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Relationship ManagerThe role involves managing customer relationships to ensure timely payments and minimize bad debt risk. This requires building trust, understanding customer needs, and effectively communicating with internal teams to resolve issues.Key Responsibilities:- Regular phone and email contact with customers to maintain a...