Senior Associate – Software Advisory Services

Senior Associate – Software Advisory Services (SAS) - India

Are you looking for an opportunity to grow your IT Asset Management (ITAM) career in a fast-paced, global consulting environment?

Overview:

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. Since our founding in 2009, we have experienced remarkable growth—doubling in size year after year—and now proudly serve a wide range of Fortune 500 companies across multiple industries worldwide.

Connor's dedication to excellence in contract compliance services has made us a trusted partner of the world's largest software vendors. Our professionals are recognized for their deep industry expertise and commitment to delivering exceptional client outcomes.

As our ITAM consulting practice continues to expand, we are seeking a Senior Associate – Hardware Asset Management (HAM) Operations to support day-to-day operations using ServiceNow HAM Pro. This role is ideal for a detail-oriented individual with experience in asset lifecycle management and a passion for operational excellence within large enterprise environments.

Main Responsibilities:

• Perform daily operational tasks in ServiceNow HAM Pro, including asset intake, tagging, assignment, return, retirement, and disposal.
• Maintain accurate asset records, including location, ownership, and lifecycle status.
• Ensure proper linkage and data alignment between Asset Tables and the CMDB.
• Reconcile discovered hardware assets with procurement data to ensure system integrity.
• Monitor HAM dashboards and reports for exceptions such as duplicate records or missing serial numbers.
• Validate data from discovery tools (e.g., SCCM, ServiceNow Discovery).
• Support collaboration with IT operations, procurement, and warehouse teams.
• Document operational issues and suggest process improvements.
• Assist with physical asset audits and support L1/L2 asset-related queries.
• Support fulfillment of tickets (incident and request) related to hardware lifecycle activities.

Requirements

Experience, Skills, and Characteristics:

• 2–4 years of experience in IT Asset Management, IT operations, or a related function.
• Hands-on experience with ServiceNow HAM Pro or ServiceNow Asset Management module.
• Understanding of IT asset lifecycle processes and CMDB structures.
• Familiarity with discovery tools such as SCCM, JAMF, or ServiceNow Discovery.
• Strong attention to detail and accountability for data accuracy.
• Ability to manage queue-based tasks and meet service level agreements (SLAs).
• Self-driven and able to work independently or collaboratively in a team setting.
• Excellent verbal and written communication skills.
• Bachelor's degree in a relevant field such as Accounting, Information Systems, or Engineering.

Preferred Qualifications:

• Experience working in a consulting or managed services environment.
• Exposure to ServiceNow ITSM and CMDB modules.
• ITIL Foundation certification preferred.
• ServiceNow Fundamentals or HAM-specific certifications a plus.

Benefits – Why Connor?

We approach every relationship with purpose, attention, and a little fun You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You'll be part of a highly driven, collaborative global team that values trust, accountability, and continuous learning. We cultivate a culture that celebrates diversity, individuality, and innovation.

Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you're passionate about ITAM and ready to help global clients drive operational excellence through data-driven asset management, this is the role for you.

Join us and be part of our Global Team. Apply now