Customer Care Executive II Email chat process II

4 days ago


Gurgaon, Haryana, India Globiva Full time ₹ 2,40,000 - ₹ 4,32,000 per year

Job description

Roles and Responsibilities

  • Handle customer queries via email, phone calls, and chats to resolve their issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns.
  • Utilize strong verbal communication skills to effectively communicate with customers.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with team members to achieve process goals and objectives.

Desired Candidate Profile

  • 1-4 years of experience in BPO/Call Centre environment or related field (CSE/CSA/CCA).
  • Excellent written communication skills for effective email writing and email processing.
  • Strong verbal communication skills for handling inbound voice processes and blended processes.
  • Ability to work on multiple tasks simultaneously while maintaining attention to detail.

Perks and benefits:

  • Salary LPA to 3.36 LPA CTC
  • Lucrative incentive depending on performance.
  • Good Appraisal cycle.
  • Opportunity to work with fastest growing BPO Industry.

Interested candidate can call/msg or Whatsapp their cv on this number-

HR Umama

Role: Customer Success, Service & Operations - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: Any Graduate



  • Gurgaon, Haryana, India StarMaxx HR Services Full time ₹ 87,000 - ₹ 6,00,000 per year

    ob Description:We are looking for a Chat Process Executive to handle customer queries and provide support through online chat. The candidate should have good communication skills, typing speed, and a customer-oriented approach.Responsibilities:Handle customer queries through chat in a timely and professional manner.Provide accurate information about...


  • Gurgaon, Haryana, India Allianz Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    - Handle inbound calls, chats, and emails according to targets- Maintain call AHT as per process requirements- Resolve product and service issues by clarifying complaints to ensure customer satisfaction- Ensure calls, emails, and chats meet quality standards- Follow up on complaints and queries and resolve them timely- Meet login hour targets and deliver...


  • Gurgaon, Haryana, India rackspace technology Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Travel and Expense Administrator II Location: India - GurgaonDepartment: Corporate Functions - CFO Group AccountingEmployment Type: Full-TimeWork Mode: HybridSummary Responsible for auditing expense reports, corporate credit card processes, and out-of-pocket expenses against expense management system data and statements, while providing...


  • Gurgaon, Haryana, India rackspace technology Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description Customer Service Technician II Location: India - GurgaonDivision: Public Cloud - Offerings and Delivery Cloud Infra Services / Hybrid Job Title: Customer Service Technician II (CST 2)Job Location: (To be filled by the HR team)Shift: Night Shift / 24*7 (as per the requirement)Experience: 2-3 yearsJob Summary We are seeking a skilled and...


  • Gurgaon, Haryana, India Globiva Full time ₹ 2,40,000 - ₹ 3,12,000 per year

    Role & responsibilities:*Engage with clients to understand their needs*Build and maintain strong client relationships over chat or email to drive and enhance customer satisfaction.*Should have knowledge on Customer servicePreferred candidate profile:*Minimum Graduation is required*Candidate should have 10 months experience with documents. Experienced...


  • Gurgaon, Haryana, India Rectitude Workforce Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company Description For one of the leading E-commerce company.  Job Description Dear Candidate,I have an immediate job opportunity with my direct client. Following is the job details, please let me know if you would be interested.Designation: Customer Care Executive ( International Voice Process)Experience : 3-4 YearsEducation : Any Graduate Location:...


  • Gurgaon, Haryana, India MAGNETO HOME PRIVATE LIMITED Full time ₹ 1,70,000 - ₹ 2,00,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The ideal candidate will act as a liaison between the company and its current as well as potential customers, ensuring smooth communication and exceptional service across voice calls, chat, and email. Candidates should have strong problem-solving...


  • Gurgaon, Haryana, India Rackspace Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Customer Service Technician II (CST 2)   Job Location : (To be filled by the HR team)   Shift : Night Shift / 24*7 (as per the requirement)   Experience : 2- 3 years   Job Summary We are seeking a skilled and customer-focused Microsoft 365 Frontline Support Technician to provide Tier 1 support for M365 services, with a strong emphasis on...


  • Gurgaon, Haryana, India Mekyek Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer Care Executive - FresherOverview: As a Customer Care Executive - Fresher, you will play a crucial role in providing excellent customer service and support to enhance the overall customer experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring customer satisfaction.Key...


  • Gurgaon, Haryana, India Asap Staffing Solutions Delhi Full time ₹ 3,20,000 per year

    Process: Wyndham (International Chat/ Email) Customer Support Role Salary: 32,000 CTC Working Days: 5 Days | Rotational Shifts Hotel Reservation Profile Location: Gurgaon (Work From Office) Transport: Both Side Cabs Provided Required Candidate profileRequirements: Excellent English communication skills Minimum 1 year of International Chat/ Email...