Guest Relation Associate

1 week ago

Navi Mumbai, Maharashtra, India SG Oasis Full time ₹ 30,000 - ₹ 3,75,000 per year

Role : Guest Service Associate

Location: Mumbai, Thane West (Shopping Centre)

Experience: 0 to 3 years

Salary: 3.75 LPA (for freshers - 3 or 3.3 lacs)

Gender: Male & Female Both

Reporting To: Centre Manager / Operations Manager

Job Summary : We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a high-traffic shopping mall. You will be the face of the brand, ensuring visitors receive prompt assistance, clear information, and a positive shopping experience.

Key Responsibilities :

  • Customer Engagement:
  • Greet and assist shoppers courteously at entry points, help desks, and common areas.
  • Handle queries related to stores, events, offers, facilities, and directions.
  • Daily Operations Support:
  • Monitor cleanliness, signage, and functioning of amenities across the mall.
  • Coordinate with housekeeping, security, and technical teams for quick issue resolution.
  • Feedback & Escalation:
  • Gather visitor feedback and report complaints or incidents to management promptly.
  • Follow up to ensure satisfactory resolution.
  • Event & Promotion Support:
  • Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.
  • Lost & Found Handling:
  • Maintain proper records of lost & found items and coordinate returns to rightful owners.
  • Reporting & Documentation:
  • Maintain logs of guest inquiries, incidents, and daily visitor counts as required.

Candidate Profile :

  • Experience: 0 to 3 years in guest relations, front office, mall operations, or customer service
  • Industry Preference: Retail, Hospitality, Shopping Malls, Airports, or Service Sectors
  • Age Limit: Below 32 years
  • Salary up to 30,000 per month and for freshers 25,000 depends on Interview & Communication skills
  • Strong English Communication is required.

Skills & Attributes

  • Excellent communication and interpersonal skills
  • Well-groomed, presentable, and confident in customer-facing roles
  • Basic understanding of mall operations and service standards
  • Calm under pressure with strong problem-solving ability
  • Proficiency in English, Hindi, and Telugu preferred

Education

  • Graduation in any discipline (Hospitality or Retail Management preferred)

Working Conditions :

  • Willing to work in rotational shifts, weekends, and public holidays
  • Uniform and grooming standards to be maintained at all times
  • They have a Six Weekly Off Policy. It could be Any Day.

Interested Candidate, Kindly send the resume at or Click Apply

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