Guest Service Associate

7 days ago

Mumbai, Maharashtra, India Careers at Marriott Full time ₹ 2,00,000 - ₹ 2,50,000 per year

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

  • Guest Services Associate

    2 weeks ago

    Mumbai, Maharashtra, India Meraqui Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role Brief:We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints...

  • Housekeeping - Guest Service Associate

    5 days ago

    Mumbai, Maharashtra, India Marriott International Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Additional InformationJob Number Job CategoryHousekeeping & LaundryLocationFairfield by Marriott Mumbai Andheri West, B-43 New Link Rd Andheri West, Mumbai, Maharashtra, India, 400053ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYRespond promptly to requests from guests and other departments. Fill cart with supplies and...

  • Guest Service Associate

    1 week ago

    Mumbai, Maharashtra, India Rudralife Full time ₹ 30,91,860 - ₹ 43,92,570 per year

    Key Responsibilities:Welcome and greet guests with warmth and professionalism.Assist guests with seating and provide menus.Ensure a high standard of hospitality and guest satisfaction.Take and confirm reservations, manage guest queries politely and efficiently.Coordinate with the serving staff to ensure smooth service flow.Maintain cleanliness and...

  • Guest Relations Associate

    2 weeks ago

    Mumbai, Maharashtra, India 8b0cef2f-2bb0-4eee-9ce8-29ce913e42f6 Full time ₹ 40,000 - ₹ 60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Westin Mumbai Powai Lake, #2 & 3B Near Chinmayanand Ashram, Mumbai, Maharashtra, India, 400087VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Associate

    7 days ago

    Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company OverviewSir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains...

  • Guest Relations Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India Marriott International Full time ₹ 25,60,000 - ₹ 51,20,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Navi Mumbai, Sector 7 Next to Gate No-5 D.Y. Patil Stadium, Navi Mumbai, Maharashtra, India, 400706ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out....

  • Guest Service Associate/ Food

    2 weeks ago

    Mumbai, Maharashtra, India Miyo Dessert Bar Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About Miyo:Miyo was born from a simple idea: to build a dessert space where you can create something that's truly your own. A place filled with good energy and happiness, where everyday moments feel a little more joyful, and you leave lighter than you came in.Our intention is to give you the freedom to mix, match and create your perfect dessert - from...

  • Guest Relation Associate

    1 week ago

    Navi Mumbai, Maharashtra, India SG Oasis Full time ₹ 30,000 - ₹ 3,75,000 per year

    Role : Guest Service AssociateLocation: Mumbai, Thane West (Shopping Centre)Experience: 0 to 3 yearsSalary: 3.75 LPA (for freshers - 3 or 3.3 lacs)Gender: Male & Female BothReporting To: Centre Manager / Operations ManagerJob Summary : We are looking for a dynamic Guest Relations Executive (GRE) to manage front-line operations and customer service in a...

  • Guest Services Coordinator

    2 weeks ago

    Navi Mumbai, Maharashtra, India IndiCure Health Tours Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionIndiCure has been the most trusted name for Medical Tourism in India since 2010. Our reputation is built on a highly personalized and meticulous approach, working only with select surgeons and hospitals in India who meet our quality criteria. This ensures the best medical care and personalized attention for our patients. We have earned...

  • guest service officer

    1 week ago

    Mumbai, Maharashtra, India Hyatt Centric Juhu Mumbai Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. Guest Service Officer - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the...