Director - Client Servicing (Digital Marketing Agency)

1 week ago

Delhi, Delhi, India GLOBELANCE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Primary Title:
Director of Client Services

About The Opportunity
A senior leadership role in the Digital Marketing & Advertising sector, focused on performance-driven and brand-led integrated campaigns for diverse B2B and B2C clients. This role leads client-facing strategy, revenue growth, and cross-functional delivery across creative, media, performance marketing and technology stacks. Location: India — On-site requirement.

Role & Responsibilities

  • Own strategic client relationships and act as the single-point executive sponsor—drive retention, upsell and long-term account expansion.
  • Define and execute account growth plans and P&L targets; set quarterly revenue goals and monitor margin delivery.
  • Lead new business pitches and RFP responses—craft differentiated positioning, pricing strategies and executive presentations.
  • Translate client objectives into integrated campaign briefs that align creative, media, performance and analytics teams for measurable ROI.
  • Establish governance and SLAs across cross-functional teams; implement reporting cadence, performance reviews and escalation protocols.
  • Mentor and scale the client servicing organisation—hire, coach senior AMs, and drive process improvements to increase throughput and quality.

Skills & Qualifications
Must‑Have

  • Client Relationship Management
  • Strategic Account Planning
  • P&L Management
  • New Business Pitching
  • Integrated Campaign Planning
  • Google Analytics

Preferred

  • Salesforce
  • Meta Business Manager
  • Tableau

Benefits & Culture Highlights

  • High-impact leadership role with direct ownership of revenue and client strategy in a fast-paced agency environment.
  • Collaborative, cross-disciplinary teams—blend creative, data and media to deliver measurable outcomes.
  • Opportunities for professional growth, mentorship responsibilities and influence on agency strategy.

We are seeking an experienced, commercially minded leader who combines strong client instincts with a metrics-driven approach to agency growth. If you excel at building executive relationships, driving multi-channel campaigns and scaling teams to meet ambitious targets, this role offers a visible platform to deliver strategic impact.

Skills: integrated campaign planning,leadership,analytics,google analytics,client relationship management,campaigns,digital marketing,p&l management

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