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Store Manager
2 weeks ago
Role & responsibilities
Sales & Business Performance
- Analyze sales figures and forecast future sales volumes to maximize profits.
- Interpret trends and make data-driven decisions for planning and forecasting.
- Utilize technology tools to record sales data and prepare analytical reports.
Inventory & Stock Management
- Oversee inventory levels and implement efficient stock control practices.
- Take strategic decisions to reduce shrinkage and maintain stock accuracy.
Store Operations & Customer Experience
- Ensure compliance with company standards in customer service, health, safety, and hygiene.
- Address customer complaints and queries promptly and effectively.
- Maintain a safe and clean environment for customers and employees.
Team Leadership
- Lead, train, and motivate store team to achieve sales targets and operational efficiency.
- Conduct performance appraisals, identify training needs, and manage recruitment processes.
- Implement strategies to reduce attrition and retain high-performing talent.
Training & Development
- Plan and execute training sessions for store team members
- Monitor learning effectiveness and skill enhancement across the team.
Communication & Coordination
- Conduct regular team meetings and share business updates.
- Liaise with internal departments to implement new initiatives and strategies.
Market & Competitor Analysis
- Stay updated on retail market trends and competitor strategies.
- Recommend and execute action plans based on market insights.
Store Efficiency & Profitability
- Identify areas for improvement and implement changes (e.g., adjusting store hours, sales tactics).
- Support in driving in-store sales during peak periods and promotional events.
Marketing & Visual Merchandising
- Coordinate with the corporate marketing team for local execution of campaigns.
- Oversee store merchandising in line with brand (Apple) guidelines.
- Ensure execution of promotional events and visual displays.
Mystery Audits & Compliance
- Train the team for upcoming Mystery Audits and ensure 100% readiness
- Conduct mock audits and awareness sessions to maintain audit scores.
