International Voice Blended
5 days ago
Roles and Responsibility
- Handle customer inquiries via phone, email, or chat with empathy and professionalism.
- Provide accurate information about products or services to customers.
- Resolve customer complaints and issues efficiently.
- Collaborate with team members to achieve sales targets or improve customer satisfaction.
- Maintain high product knowledge to effectively communicate with customers.
- Work flexible shifts, including evenings, nights, weekends, and holidays as required.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work in a blended process environment, including voice and non-voice processes.
- Strong problem-solving skills and attention to detail are necessary.
- Proficiency in using computer applications and software is expected.
- Ability to adapt to changing situations and priorities is crucial.
- Strong analytical and critical thinking skills are needed to resolve complex customer issues.
- A graduate degree is required for this position.
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