Customer Care Executive

5 days ago

Jamshedpur, Jharkhand, India Innotech Global Full time ₹ 1,80,000 - ₹ 3,00,000 per year
  • Role: Customer Support Executive

Job Type: FULL TIME

Shift Timings: Night Shift ( US Process - Inbond )

Working Days: Monday to Saturday

Work Mode: Work from Office

  • Handle customer data responsibly and professionally, ensuring confidentiality and accuracy.
  • Must have excellent communication skills .
  • Manage inbound customer calls, emails, and chats with efficiency and courtesy.
  • Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries.
  • Resolve customer queries in a timely and effective manner while maintaining high service quality standards.
  • Escalate complex issues to the concerned department when required.
  • Maintain a customer-first approach, ensuring satisfaction and positive experience in every interaction.
  • Adhere to company policies, quality standards, and performance metrics.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Call center: 1 year (Preferred)
  • BPO: 1 year (Preferred)
  • International voice process: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

Speak with the employer

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