Front Office Associate
2 weeks ago
* Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
* Secure payment; activate/reissue room keys.
* Ensure rates match market codes, document exceptions.
* Verify/adjust billing for guests.
* Communicate to appropriate staff when guests are waiting for an available room.
* Advise guest of messages.
* Clear departures in computer system.
* Coordinate with Housekeeping to track room status and guest concerns.
* File guest paperwork or documentation.
* Operate telephone switchboard station.
* Run and check daily reports, contingency lists, and credit card authorization reports.
* Supply guests with directions and information.
* Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
* Arrange transportation for guests/visitors.
* Count and secure bank at beginning and end of shift.
* Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
* Notify Loss Prevention/Security of any reports of theft.
* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
* Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
* Speak using clear and professional language; answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
* Comply with quality assurance standards.
* Stand, sit, or walk for an extended period of time.
Job Type: Full-time
Benefits:
- Food provided
 - Health insurance
 - Provident Fund
 
Work Location: In person
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