Front Office Associate

2 weeks ago


Marol Naka Mumbai Maharashtra, India Aralia Hotels Full time ₹ 1,04,000 - ₹ 1,30,878 per year

* Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

* Secure payment; activate/reissue room keys.

* Ensure rates match market codes, document exceptions.

* Verify/adjust billing for guests.

* Communicate to appropriate staff when guests are waiting for an available room.

* Advise guest of messages.

* Clear departures in computer system.

* Coordinate with Housekeeping to track room status and guest concerns.

* File guest paperwork or documentation.

* Operate telephone switchboard station.

* Run and check daily reports, contingency lists, and credit card authorization reports.

* Supply guests with directions and information.

* Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.

* Arrange transportation for guests/visitors.

* Count and secure bank at beginning and end of shift.

* Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.

* Notify Loss Prevention/Security of any reports of theft.

* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

* Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

* Speak using clear and professional language; answer telephones using appropriate etiquette.

* Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.

* Comply with quality assurance standards.

* Stand, sit, or walk for an extended period of time.

Job Type: Full-time

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person



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