End User Services Technician II

2 weeks ago


Bengaluru, Karnataka, India Herbalife Full time

Overview:

THE ROLE:

Technician II, End User Support

HOW YOU WOULD CONTRIBUTE:

  • Troubleshoot hardware/software issues, install systems, and assist users.
  • Provide first-line support via phone/Teams chat.
  • Working knowledge of MBT OS file installation.
  • Collaborate effectively with the team.
  • Manage time efficiently and maintain documentation.
  • Provide VC troubleshooting support.
  • Work experience with ticketing tools such as Snow, Jira, etc.
  • Networking troubleshooting skills.
  • Working knowledge of remote-control tools.
  • Basic working experience with AD & DC servers and their roles.
  • 3 to 4 years of IT infrastructure work experience.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

  • Good knowledge of Microsoft products.
  • Basic system and network troubleshooting skills.
  • Basic knowledge of installing OS and debugging errors.
  • Ability to support IT hardware lifting and shifting.
  • Troubleshooting skills for VC tools.
  • Work experience with remote-control tools to assist remote users.
  • Ability to support system users of business units across pan-India locations.
  • Willingness to work in shifts or provide on-call support.

Education:

BCA or BE

Qualifications:

Please review EMEA&I Description box



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