End User Services Technician II

4 days ago


Bengaluru, Karnataka, India Herbalife Full time


Overview

THE ROLE:
Technician II, End User Support

HOW YOU WOULD CONTRIBUTE:

  • Troubleshoot hardware/software issues, install systems, and assist users.

  • Provide first-line support via phone/Teams chat.

  • Working knowledge of MBT OS file installation.

  • Collaborate effectively with the team.

  • Manage time efficiently and maintain documentation.

  • Provide VC troubleshooting support.

  • Work experience with ticketing tools such as Snow, Jira, etc.

  • Networking troubleshooting skills.

  • Working knowledge of remote-control tools.

  • Basic working experience with AD & DC servers and their roles.

  • 3 to 4 years of IT infrastructure work experience.

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

  • Good knowledge of Microsoft products.

  • Basic system and network troubleshooting skills.

  • Basic knowledge of installing OS and debugging errors.

  • Ability to support IT hardware lifting and shifting.

  • Troubleshooting skills for VC tools.

  • Work experience with remote-control tools to assist remote users.

  • Ability to support system users of business units across pan-India locations.

  • Willingness to work in shifts or provide on-call support.

Education:
BCA or BE



Qualifications

Please review EMEA&I Description box




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