Senior E-commerce Manager

6 days ago

Bengaluru Indore Noida, India Enlighten Schola Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job Description: Client Success Manager / E-commerce Growth Manager

Location: Bangalore, Noida, Indore

Work Mode: Hybrid (Office-based once a week initially, with reduced frequency post-training)

Industry: E-commerce / Digital Marketing

Experience: 10/12 years

Position Overview

We are seeking a highly motivated and experienced Client Success Manager / E-commerce Growth Manager to join our dynamic team. The ideal candidate will bring proven expertise in managing e-commerce campaigns on platforms such as Amazon and Walmart, with a deep understanding of listing optimization, performance marketing, and client success management.

As the primary liaison for our USA-based clients, you will be responsible for ensuring seamless communication, timely campaign execution, and delivering measurable results that drive client growth.

Key Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for USA-based clients.
  • Build and nurture strong, long-term client relationships.
  • Ensure high levels of client satisfaction with services and outcomes delivered.

Campaign Management & Optimization

  • Oversee and manage e-commerce campaigns across Amazon, Walmart, and other platforms.
  • Optimize product listings, advertising campaigns, keywords, and overall marketplace performance.
  • Analyze campaign data to identify opportunities, improve ROI, and scale performance.

Communication & Reporting

  • Deliver regular performance updates and campaign insights to clients.
  • Translate complex data into actionable and easy-to-understand reports.
  • Address client queries, troubleshoot concerns, and provide timely resolutions.

Collaboration with Internal Teams

  • Work closely with cross-functional teams to ensure campaign alignment with client objectives.
  • Act as the bridge between clients and internal operations/marketing teams to ensure efficient execution.

Business Development & Outreach

  • Identify and engage agencies servicing USA clients that require e-commerce management and optimization.
  • Explore opportunities to connect with Amazons internal teams and industry professionals for partnerships or talent acquisition.

Skills & Qualifications

  • 10–12 years of experience in client success, e-commerce, or digital marketing, with a strong focus on Amazon/Walmart campaign management.
  • Proven expertise in listing optimization, advertising, and performance-driven campaign management.
  • Solid understanding of e-commerce KPIs, metrics, and ROI-driven strategies.
  • Excellent communication skills (verbal and written) with fluency in English.
  • Strong client-facing experience with USA-based clients.
  • Highly organized, with the ability to manage multiple accounts and projects simultaneously.
  • Proactive, solution-oriented, and client-first mindset.
  • Prior experience in an agency environment or with large e-commerce platforms is highly preferred.

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