
Senior E-commerce Manager
6 days ago
Job Description: Client Success Manager / E-commerce Growth Manager
Location: Bangalore, Noida, Indore
Work Mode: Hybrid (Office-based once a week initially, with reduced frequency post-training)
Industry: E-commerce / Digital Marketing
Experience: 10/12 years
Position Overview
We are seeking a highly motivated and experienced Client Success Manager / E-commerce Growth Manager to join our dynamic team. The ideal candidate will bring proven expertise in managing e-commerce campaigns on platforms such as Amazon and Walmart, with a deep understanding of listing optimization, performance marketing, and client success management.
As the primary liaison for our USA-based clients, you will be responsible for ensuring seamless communication, timely campaign execution, and delivering measurable results that drive client growth.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for USA-based clients.
- Build and nurture strong, long-term client relationships.
- Ensure high levels of client satisfaction with services and outcomes delivered.
Campaign Management & Optimization
- Oversee and manage e-commerce campaigns across Amazon, Walmart, and other platforms.
- Optimize product listings, advertising campaigns, keywords, and overall marketplace performance.
- Analyze campaign data to identify opportunities, improve ROI, and scale performance.
Communication & Reporting
- Deliver regular performance updates and campaign insights to clients.
- Translate complex data into actionable and easy-to-understand reports.
- Address client queries, troubleshoot concerns, and provide timely resolutions.
Collaboration with Internal Teams
- Work closely with cross-functional teams to ensure campaign alignment with client objectives.
- Act as the bridge between clients and internal operations/marketing teams to ensure efficient execution.
Business Development & Outreach
- Identify and engage agencies servicing USA clients that require e-commerce management and optimization.
- Explore opportunities to connect with Amazons internal teams and industry professionals for partnerships or talent acquisition.
Skills & Qualifications
- 10–12 years of experience in client success, e-commerce, or digital marketing, with a strong focus on Amazon/Walmart campaign management.
- Proven expertise in listing optimization, advertising, and performance-driven campaign management.
- Solid understanding of e-commerce KPIs, metrics, and ROI-driven strategies.
- Excellent communication skills (verbal and written) with fluency in English.
- Strong client-facing experience with USA-based clients.
- Highly organized, with the ability to manage multiple accounts and projects simultaneously.
- Proactive, solution-oriented, and client-first mindset.
- Prior experience in an agency environment or with large e-commerce platforms is highly preferred.
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