E-commerce Executive

9 hours ago

Noida, India Manogyam E-Commerce Pvt. Ltd. Full time

Job description

The E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform.

He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners.

He/She works in a fast-paced digital environment.

He/She ensures smooth operation in the e-commerce business.

He/She must be collaborative and results-oriented.

He/She must be technology-savvy and able to operate well under pressure.
- Product Listing and Price on E-commerce portal.
- Support the e-commerce website developers in adding and reviewing tasks for new feature developments.
- Perform daily maintenance and merchandising updates on sites.
- Manage and monitor the online product catalog (add/edit products, prices, sales, categorization) through the Content Management System or backend processes.
- Collaborate with various departments such as marketing, sales, customer support and operations.
- Managing stock availability - model wise across set of identified retailers.
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with other teams on the execution of brand, marketing and e-commerce activities.
- Ensure the fulfilment of customers' orders via store pick of delivery service.
- Execute activities driven by data analytics.
- Implement preventive and corrective measures of disaster recovery plan.
- Implement the customer loyalty programmes.
- Implement the e-commerce activities.
- Manage a diverse service environment.
- Manage the operations for good service.
- Manage the service quality and customer satisfaction.
- Monitor and maintain proper functionality of the website.
- Observe the sales, promotions, marketing and social media activities over digital platforms.
- Promote good service performance.
- Track and report the business outcome of data-driven insights.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

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