Customer Support Executive

5 days ago

Choolaimedu Chennai Tamil Nadu, India INIYAS Full time ₹ 24,00,000 - ₹ 28,80,000 per year

Customer Support Executive (UK Voice Process)

Location: Choolaimedu, Chennai

Company: INIYAS Ltd

Working Days: Monday – Friday

Timings: UK Shift

Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory)

CTC: ₹3.36 L – ₹4.8 L per annum

About INIYAS

INIYAS Ltd is one of the UK's leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai – 600094

Role Overview

We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients.

You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

Key Responsibilities

  • Handle customer queries via phone in a timely and professional manner.
  • Manage agitated or upset customers calmly while maintaining control of the conversation.
  • Take ownership of urgent calls, ensuring quick follow-up and resolution.
  • Troubleshoot and resolve product- or service-related issues accurately.
  • Maintain a courteous, empathetic tone at all times during customer interactions.
  • Update CRM systems with case details, feedback, and resolutions.
  • Proactively follow up on open cases to ensure closure and customer satisfaction.
  • Coordinate with internal teams to escalate and resolve complex issues.

Requirements

  • Minimum 1 year experience in a UK voice-process (customer support / technical support).
  • Strong fluency in English – neutral or UK-friendly accent preferred.
  • Must have experience speaking directly with UK customers over calls.
  • Excellent communication, listening, and problem-solving skills.
  • Ability to multi-task and prioritise under pressure.
  • Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk).
  • Calm, patient, and professional in handling escalations and urgent queries.

Why Join INIYAS

  • Work with a dynamic, growing international team.
  • Continuous training and skill development programs.
  • Exposure to multinational clients and UK-based operations.
  • Career growth opportunities in a fast-expanding organisation.
  • Competitive pay and supportive work environment.

Apply Only If

You have 1+ year of voice-process experience handling UK customer calls.

You can communicate clearly, confidently, and professionally in English.

You are comfortable handling agitated or urgent customer situations.

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Application Question(s):

  • How many years of direct UK customer call-handling experience do you have?
  • What is your current notice period or availability to join INIYAS?
  • Expected CTC:

Work Location: In person

  • Customer Support Executive

    4 days ago

    Egmore, Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Customer Support Executive** **Should have Good English communication skill** **Generating leads and Identifying buyers & suppliers (B2B).** **Negotiating and Renegotiating with customers and suppliers** **Any Degree** **Exp : 1 yr - 2 yrs** **Immediate Joining Preferred** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 -...

  • Customer Support Executive

    2 hours ago

    Choolaimedu, Chennai, Tamil Nadu, India INIYAS Services Pvt Ltd Full time

    **Customer Support Executive (UK Voice Process)** **Location**: Choolaimedu, Chennai **Company**: INIYAS Ltd **Working Days**: Monday - Friday **Timings**: UK Shift **Experience**: Minimum **1 year in voice-based international customer support** (UK clients mandatory) **CTC**: ₹3.36 L - ₹4.8 L per annum **About INIYAS** INIYAS Ltd is one of the UK’s...

  • Customer Support Executive

    1 week ago

    Choolaimedu, Chennai, Tamil Nadu, India INIYAS Services Pvt Ltd Full time

    **Company**: INIYAS Services Pvt Ltd, Chennai **Position**: Customer Support Executive **Employment Type**: Full-time, Hybrid **Shift**: UK Shift, Rotational Week Off **Experience**:1 year of UK voice support experience is a must **Salary**: Competitive, with a good hike from previous salary **Location**: - **Work-from-home for the first 2 months**: -...

  • Customer Support Executive

    6 days ago

    Chennai, Tamil Nadu Thiruvananthapuram, Kerala, India Customer Service Executive Full time

    A team leader has to perform a variety of duties to ensure that the team operates smoothly and work towards achieving the company s objectives Here are some of their essential duties and responsibilities - Setting their team s goals and communicating them effectively- Developing and implementing plans and strategies- Delegating responsibilities to team...

  • Customer support

    1 week ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer Relation Executive

    2 days ago

    Coimbatore, Tamil Nadu, India V support Solutions Full time

    Job Title :Customer Relation Executive Gender;Female Job Location :Coimbatore No of Openings : 1 Qualification ;Any Degree or Relevant field Experience :2 to 5 yrs of Experience Job Description; - Manage incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust...

  • Customer Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Org Linked Full time

    **Position**: Customer Support Executive (Female) **Location**: Chennai **Experience**: 2-4 Years **Industry**: FMCG / Consumer Goods / Retail **Employment Type**: Full-time **Job Summary** **Key Responsibilities** - Make outbound calls to prospective customers to generate leads and sales. - Handle inbound customer inquiries effectively and resolve...

  • Customer Support Executive

    2 hours ago

    Chennai, Tamil Nadu, India OMH HealthEdge Holdings Full time

    Omega Healthcare Management Services Private Limitedtamil NaduPosted On - 28 Sep 2024 - Required Experience - 1 - 3 Years Basic SectionNo. Of Openings 45 Grade 1B Designation CUSTOMER SUPPORT EXECUTIVE Closing Date 12 Oct 2024 - OrganisationalCountry IN State TAMIL NADU City CHENNAI Location Chennai-I - SkillsSkill CUSTOMER SUPPORT VENDOR...

  • Customer Care Executive

    2 days ago

    Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...

  • Customer Support Executive

    6 days ago

    Tambaram, Chennai, Tamil Nadu, India Kairaa Tech Serve Private Limited Full time

    **Company Name: Kairaa Tech Serve Pvt Ltd** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. **Role: Customer Service Executive** **Language: English, Telugu, Tamil** **Place: Chennai** **Customer Support Executive Responsibilities**: -...