Customer Support Executive

6 days ago

Choolaimedu Chennai Tamil Nadu, India INIYAS Services Pvt Ltd Full time

**Customer Support Executive (UK Voice Process)**

**Location**: Choolaimedu, Chennai
**Company**: INIYAS Ltd
**Working Days**: Monday - Friday
**Timings**: UK Shift
**Experience**: Minimum **1 year in voice-based international customer support** (UK clients mandatory)
**CTC**: ₹3.36 L - ₹4.8 L per annum

**About INIYAS**

INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

**Address**: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai - 600094

**Role Overview**

We are seeking an experienced **Customer Support Executive** with **excellent English communication skills** and **proven voice-process experience** supporting **UK clients**.
You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

**Key Responsibilities**
- Handle **customer queries via phone** in a timely and professional manner.
- Manage **agitated or upset customers** calmly while maintaining control of the conversation.
- Take ownership of **urgent calls**, ensuring quick follow-up and resolution.
- Troubleshoot and resolve product
- or service-related issues accurately.
- Maintain a courteous, empathetic tone at all times during customer interactions.
- Update CRM systems with case details, feedback, and resolutions.
- Proactively follow up on open cases to ensure closure and customer satisfaction.
- Coordinate with internal teams to escalate and resolve complex issues.

**Requirements**:

- Minimum **1 year experience in a UK voice-process** (customer support / technical support).
- Strong **fluency in English** - neutral or UK-friendly accent preferred.
- Must have experience **speaking directly with UK customers over calls.**:

- Excellent communication, listening, and problem-solving skills.
- Ability to **multi-task** and **prioritise under pressure.**:

- Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk).
- Calm, patient, and professional in handling escalations and urgent queries.

**Why Join INIYAS**
- Work with a **dynamic, growing international team.**:

- **Continuous training** and skill development programs.
- Exposure to **multinational clients** and UK-based operations.
- **Career growth** opportunities in a fast-expanding organisation.
- Competitive pay and supportive work environment.

You have **1+ year of voice-process experience** handling **UK customer calls.**
You can communicate clearly, confidently, and professionally in English.
You are comfortable handling **agitated or urgent customer situations.**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

- How many years of direct UK customer call-handling experience do you have?
- What is your current notice period or availability to join INIYAS?
- Expected CTC:
Work Location: In person

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