Associate – Customer Success

18 hours ago

Baner Road Pune Maharashtra, India Cherry Merry Home Foods Full time ₹ 3,50,000 - ₹ 7,00,000 per year

Job Title: Associate – Customer Success

Location: Pune (In-Office)

Experience: 0.6 – 3 years (Preferred: Customer Service / Customer Success)

Education: Bachelor's degree in Business Administration, Finance, Marketing or a related field

Role Overview

As an Associate – Customer Success, you will serve as the primary point of contact for assigned clients. You will ensure client satisfaction, seamless operations, and timely resolution of issues. You will handle support tickets, perform data reconciliation in Excel, generate MIS reports, and foster strong relationships with customers and internal teams.

Key Responsibilities

  • Manage customer enquiries using ticketing tools (e.g., Freshdesk), ensuring prompt and efficient turnaround.
  • Reconcile and validate data sets using Excel, and generate daily, weekly and monthly MIS reports.
  • Act as the main point of contact for assigned client accounts; build and maintain strong relationships.
  • Collaborate with internal teams (operations, compliance, sales, etc.) to ensure smooth end-to-end delivery of service.
  • Identify, recommend and implement process improvements to enhance service delivery and customer experience.
  • Monitor and ensure timely completion of assigned tasks and escalate issues when necessary.
  • Participate in ongoing training and stay current with job knowledge, tools and customer success best practices.
  • (Preferred) Have basic knowledge of cap table management, share capital compliance or tax implications relevant to client accounts.
  • Skills & Competencies
  • Excellent verbal and written communication skills in English; strong ability to articulate clearly and professionally.

What We Offer

  • A full-time role with opportunities to develop your career within Customer Success and client relationship management.
  • A dynamic, collaborative work environment in Pune.
  • Exposure to client-facing operations, analytics and process improvement — a great launchpad for growth.

Job Type: Full-time

Pay: ₹350, ₹700,000.00 per year

Work Location: In person

  • Associate -Customer success -operations

    7 days ago

    Baner Road, Pune, Maharashtra, India Cherry Merry Home Foods Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description – Associate Customer SuccessPosition: Associate – Customer SuccessLocation: PuneExperience: 0.6 – 3 years (Customer Service / Customer Success preferred)Education: Bachelor's degree in Business Administration, Finance, Marketing, or related fieldRole OverviewAs an Associate – Customer Success, you will be the direct point of contact...

  • Associate Customer Success

    24 hours ago

    Pune, Maharashtra, India The Growth Hive Full time

    Job Title: Customer Success Associate Experience: 3-4 years Location: Pune **Job Description**: As a Customer Success Analyst, you will play a vital role in ensuring the success and satisfaction of our valued clients. You will work closely with the Customer Success team to provide excellent service and support, while gaining valuable experience in the...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Triedge Solutions Full time

    Customer Success Associate **JOB ROLE**: - _Paid-Fixed-Range _ 6000 - 15000 Monthly The stipend is based on the interview **Job Types**: Full-time, Fresher, Internship Contract length: 6 months Pay: ₹6,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Work Location: In...

  • Customer Success Associate

    1 week ago

    Pune, Maharashtra, India Umanist Staffing Full time

    **Job Title: Customer Success Associate** **Location: Pune** **Work Mode: Work from Office** **Experience Required**: - Prior experience in **Customer Support (Voice Process)** in **B2B, Sales, or Motor Insurance** **Key Responsibilities**: - Handle **outbound calls** efficiently. - Provide exceptional **customer service and sales advisory**. - Address...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Flosum Full time

    **Flosum is seeking a Customer Success Associate** to join our global team and drive long-term customer value across our Salesforce DevSecOps platform. In this role, you’ll manage a portfolio of small and medium-sized business (SMB) customers, ensuring strong relationships, successful adoption, and measurable business outcomes. You will act as the primary...

  • Customer Success Associate

    2 weeks ago

    Pune, Maharashtra, India Celoxis Technologies Pvt. Ltd Full time

    We're Hiring! Customer Success Associate - Pune (Onsite) - Immediate Joiners Are you a driven BE/BCA/MCA graduate with 0-1.5 years of experience in IT ? Do you have excellent communication skills and a passion for engaging with customers? Join Celoxis and be part of a dynamic team! Key Responsibilities: - Collaborate with product specialists to find...

  • Customer Success Associate

    5 days ago

    Pune, Maharashtra, India Hire Lab Career Solutions Full time ₹ 25,000 - ₹ 4,80,000 per year

    Position - Customer Success AssociateSkillset - Excellent communication in both English and Hindi, No MTI or RTI, grammatical or pronunciation errorsQualification - Graduate in any fieldExperience - Open to both freshers and experience candidates(Preferred: Domestic Insurance experience and sales acumen)Shift - Rotational Shift (Day shift for females until 8...

  • Customer Success Associate

    2 weeks ago

    Pune, India Inclined Digital Private Limited Full time

    Job Description Job title : Customer Success Associate Qualification & Experience: - Any Graduate (BCom/BBA/BA/MBA preferred) - 03 years of experience in Customer Service or Insurance Sales Location : Pune Job Description: We are hiring energetic and customer-focused Customer Success Associates to handle post-sales support and relationship management for...

  • Customer Success Associate

    7 days ago

    Yerawada, Pune, Maharashtra, India Sekel Tech Full time

    Job Title:Customer Success Associate Location: Pune (Shastri Nagar, Yerwada) Company: Sekel Technologies Private Limited **Job Type**: Full-Time About Sekel Technologies: Sekel Technologies is a cutting-edge SaaS-based platform offering Hyperlocal solutions to empower businesses with real-time location-based insights, data-driven marketing, and customer...

  • Customer Success Associate

    2 weeks ago

    Kharadi, Pune, Maharashtra, India Aps Group Full time

    **Job Title: Customer Success Associate** **Department: Health, Motor & Life Insurance** **Mode of Work: Work From Office** **Account Type: Domestic** **Key Responsibilities**: - Outbound calling to potential customers interested in insurance products - Understanding customer needs and offering suitable Health, Motor, or Life insurance options -...