Desktop Support Engineer

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Sun Systems Full time ₹ 3,50,000 - ₹ 4,20,000 per year

Desktop Support Engineer L1To navigate, use the up and down arrow keys. Press Enter or Space Bar to select.Closed Candidates

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10/09

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Job post summary

Date posted: 15 March 2025

Pay: ₹15, ₹25,000.00 per month

Job description:

Technical Support Executive: DSE-L1

Job Description.

● Responding to client support requests.

● Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.

● Contacting clients to find out the nature of the problem.

● Traveling to the client's location or connecting via a remote link.

● Troubleshooting hardware and soft ware issues.

● LOG call with the OEM service center if systems are covered under Warranty.

● Installing and maintaining hardware and computer peripherals.

● Installing and upgrading operating systems and computer soft ware.

● Troubleshooting networking and connection issues.

● Advising on soft ware or hardware upgrades.

● Providing basic training in computer operation and management.

● Completing job reports and ordering supplies.

Job Types: Full-time, Permanent

Pay: ₹22, ₹35,000.00 per month

Benefits:

  • Leave encashment

Education:

  • Bachelor's (Preferred)

Experience:

  • Desktop Support : 2 years (Required)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

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