Customer Service Manager

2 days ago


Surat, Gujarat, India KARMACPA Services LLP Full time ₹ 30,00,000 - ₹ 60,00,000 per year
  • Act as the main liaison between clients and internal teams (bookkeeping, tax, compliance, etc.)
  • Handle client queries, service requests, and complaints with prompt resolution
  • Maintain strong relationships through regular check-ins and follow-ups
  • Track service delivery timelines and ensure client expectations are met
  • Coordinate with technical and operational teams to ensure seamless delivery
  • Identify opportunities for upselling or cross-selling additional services
  • Maintain client records, communication logs, and feedback documentation
  • Share client insights to help improve service offerings and operations

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Work Location: In person


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