Quality Manager
1 day ago
Role Overview
The Quality Manager is responsible for developing, implementing, and maintaining quality management systems to ensure products, services, and processes meet internal standards, customer expectations, and regulatory requirements. The role focuses on continuous improvement, compliance, and driving a culture of quality across the organization.
Key Responsibilities
- Develop, implement, and maintain Quality Management Systems (QMS).
- Ensure compliance with applicable standards (ISO, regulatory, customer-specific requirements).
- Define quality policies, objectives, and performance metrics.
- Lead internal and external audits and manage corrective and preventive actions (CAPA).
- Analyze quality data, identify trends, and drive continuous improvement initiatives.
- Collaborate with cross-functional teams to improve process quality and efficiency.
- Manage quality documentation, SOPs, and work instructions.
- Handle customer complaints, root cause analysis, and resolution.
- Train teams on quality standards, tools, and best practices.
- Monitor supplier quality and support supplier audits and evaluations.
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